CM
Candice M
1 reviews | Active since Sept 2018
03 Dec 2023, 15:42
All we would like is a cancelation
I have tried canceling my mom's rain for 2 month in a row and it has still not been canceled. It keeps saying it will be canceled on the first of the 1st of the following month but when the 1st comes around, it is still active. All we'd like is for it to be canceled. I cannot afford to pay another month for a service that should have ended on 1st November. Can someone please assist in canceling. And I have no interest in pressing the cancel button as it has failed me TWICE already!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
03 Dec 2023, 15:48Hi
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
Rain's reply03 Dec 2023, 15:48
Official
Hi
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you.
rain.
CM
Candice M's updateReviewer Update
03 Dec 2023, 15:59We don't want to o keep the connection. We would just like to be assisted with a cancelation, please. That's all. It's been 2 consecutive months of trying to cancel, to no avail.
CM
Candice M's update03 Dec 2023, 15:59
Reviewer Update
We don't want to o keep the connection. We would just like to be assisted with a cancelation, please. That's all. It's been 2 consecutive months of trying to cancel, to no avail.
CM
Candice M's updateReviewer Update
03 Dec 2023, 19:59You can call tomorrow at anytime between 10am and 2pm. Is there a reason we were unable to cancel using the app? Because we've tried for 2 months. We've not used any rain SIM for the month. Will it be able to be canceled immediately. Because the main 5G SIM isn't working anyway. Also I don't want help to make it work.
CM
Candice M's update03 Dec 2023, 19:59
Reviewer Update
You can call tomorrow at anytime between 10am and 2pm. Is there a reason we were unable to cancel using the app? Because we've tried for 2 months. We've not used any rain SIM for the month. Will it be able to be canceled immediately. Because the main 5G SIM isn't working anyway. Also I don't want help to make it work.