IG
Iplay G
1 reviews | Active since Dec 2023
30 Dec 2023, 11:40
ALL STAFF ARE *********** AND CANNOT RESOLVE ANY ISSUE
Rains support staff is ***********!!! Second time within a space of 3 months that the wrong amounts were given and debited. The first instance I was double debited. This time around Im being debited for a cancellation done weeks ago!!!
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
30 Dec 2023, 11:44Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply30 Dec 2023, 11:44
Official
Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
IG
Iplay G's updateReviewer Update
30 Dec 2023, 11:47What you need to do is send ALL YOUR STAFF BACK TO TRAINING!!! I was told I can pay through the app for the package I want to keep yet it doesn't provide the option!! I have the call recording of your consultant stating what the amount will be!! And if this isn't resolved I am taking it further and reporting it to the OMBUDSMAN AND Consumer Protection Act!!! PATHETIC SERVICE!!!!
IG
Iplay G's update30 Dec 2023, 11:47
Reviewer Update
What you need to do is send ALL YOUR STAFF BACK TO TRAINING!!! I was told I can pay through the app for the package I want to keep yet it doesn't provide the option!! I have the call recording of your consultant stating what the amount will be!! And if this isn't resolved I am taking it further and reporting it to the OMBUDSMAN AND Consumer Protection Act!!! PATHETIC SERVICE!!!!
IG
Iplay G's updateReviewer Update
30 Dec 2023, 11:49I am yet to receive a call from the billing department for the month I was double debited!!
Rains new slogan should be- Happy to sign you up but never there to assist
Rains new slogan should be- Happy to sign you up but never there to assist
IG
Iplay G's update30 Dec 2023, 11:49
Reviewer Update
I am yet to receive a call from the billing department for the month I was double debited!!
Rains new slogan should be- Happy to sign you up but never there to assist
Rains new slogan should be- Happy to sign you up but never there to assist
IG
Iplay G's updateReviewer Update
30 Dec 2023, 12:08WHAT PART OF YOUR STAFF REQUIRES TRAINING WAS NOT UNDERSTOOD? YOUR CONSULTANT TOLD ME THAT I'LL ONLT BE DEBITED FOR 1 PACKAGE!!! SEND ME YOUR EMAIL ADDRESS SO YOU CAN LISTEN TO THE RECORDING EVEN THOUGH ALL YOUR CALLS ARE SUPPOSED TO BE RECORDED!!! YOUR STAFF IS *********** AND DONT KNOW WHAT THEY ARE DOING GIVING CLIENTS THE WRONG INFORMATION
IG
Iplay G's update30 Dec 2023, 12:08
Reviewer Update
WHAT PART OF YOUR STAFF REQUIRES TRAINING WAS NOT UNDERSTOOD? YOUR CONSULTANT TOLD ME THAT I'LL ONLT BE DEBITED FOR 1 PACKAGE!!! SEND ME YOUR EMAIL ADDRESS SO YOU CAN LISTEN TO THE RECORDING EVEN THOUGH ALL YOUR CALLS ARE SUPPOSED TO BE RECORDED!!! YOUR STAFF IS *********** AND DONT KNOW WHAT THEY ARE DOING GIVING CLIENTS THE WRONG INFORMATION