NM
Nkagiseng M

1 reviews | Active since Jul 2017

10 Sept 2025, 16:48

**** ALERT WORST INTERNET PROVIDER!!!!!

WORST INTERNET SERVICE PROVIDER, WORST CUSTOMER CARE SERVICE. DO NOT TAKE UP THEIR PRODUCTS, ****! ****! **** ALERT!!!!!!!!!!!!

I have been call Rain since July when the router had no internet connection for a whole months to ask them to cancel the subscription, the call centre said they have done so, guess what they did not.

July and August I did not use the service assuming everything was cancelled, only to realise they debited my account double end of August.

I have called numerous times, emailed numerous time, numerous tickets have been loaded for the refund and cancellation and still nothing. I won’t even start with the call centre service, the worst!

Do not Join RAIN you will regret now!!!! Worst decision ever.

0
Replies (3)
Rain
Rain's reply10 Sept 2025, 17:13
Official
Hi Nkagiseng

Thank you for bringing your complaint to our attention,

 We're sorry your rain experience hasn't been as good as expected.

 We will be in touch to further assist.

 Regards,
 rain.

NM
Nkagiseng M's update15 Sept 2025, 12:36
Reviewer Update
I am still waiting for my full refund you guys cannot debit me for 2 months when I have requested for cancellation since June, please refund full amount R1238 into my account
NM
Nkagiseng M's update15 Sept 2025, 13:05
Reviewer Update
Your bot or what’s app says my refund is R206.30 and this is absolutely not acceptable.