BM
Brian M
1 reviews | Active since Apr 2011
21 Apr 2025, 21:15
***** ALERT, RAIN IS *****, MAKING US PAY FOR 1.0 MBPS!!!
Every evening is the same thing, your insufficient line gets congested, I m on 1.0 Mbps, with router at the highest place in the room facing the direction of the tower, please dont tell me to reset the router when it works just as fine during the day, you are making fools of people, just make your internet work, that's what we are paying for and not to reset every second day, you are making us pay bull and what is worse is that your prices are going up but your internet speed is getting even slower. I have screen shots of the tests.
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Replies (2)
Rain's replyOfficial
21 Apr 2025, 21:43Hi Brian,
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply21 Apr 2025, 21:43
Official
Hi Brian,
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
BM
Brian M's updateReviewer Update
22 Apr 2025, 17:21I m guessing there is a technical faul now, because your speed was at abiut 48 Mbps during the day when it was not busy, but now it has gone to 1.5, its not even easy to believe you, I know its going to be this bad until tomorrow morning. This is just too bad how you can boldly tell us about the fault and the rise on prices in the same month, no shame at all, why do we have to complain first? Thank to hello peter.
BM
Brian M's update22 Apr 2025, 17:21
Reviewer Update
I m guessing there is a technical faul now, because your speed was at abiut 48 Mbps during the day when it was not busy, but now it has gone to 1.5, its not even easy to believe you, I know its going to be this bad until tomorrow morning. This is just too bad how you can boldly tell us about the fault and the rise on prices in the same month, no shame at all, why do we have to complain first? Thank to hello peter.