GS
Gracious S

1 reviews | Active since Feb 2023

20 May 2025, 13:54

Agitated by the unfair cut .

I have been having a smooth relationship with rain until today. Im very agitated ,the reason being that l paid for my wifi which was due today , yesterday. I dos so because l wanted to avoid the inconvenience of being cut off as l will be busy with the wifi today. To my horror they cut me off saying lm in arrears. I even sent my POP and you just say you will get back to me but to no avail. That inconvenience l was avoiding has been forced on me.up to now lm wifiless when l have paid my due in advance. So disappointed

0
Replies (5)
Rain
Rain's reply20 May 2025, 14:39
Official
Hi Gracious

We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.

Thank you.
rain.
GS
Gracious S's update20 May 2025, 14:57
Reviewer Update
Noted thanks
GS
Gracious S's update21 May 2025, 07:41
Reviewer Update
Rain you haven't given me feedback. Why am l being punished when l have already paid in advance. At least some kind of communication would help. Noone is calling me to communicate the state of things.
GS
Gracious S's update21 May 2025, 08:35
Reviewer Update
Something that should have been communicated to me. Instead l have to rely on this platform for answers. Not right.
GS
Gracious S's update21 May 2025, 10:56
Reviewer Update
Just do your job over there and reconnect me. At least communicate via calls to let me know the status.