Aggrieved customer

On the 13th of October, I had called rain wanting to cancel my 5G router supscription with immediate effect because the router only works when connected to the electricity power. My cancelation was subject to my 4G being reinstated. Subsequent to the consultant explaining to me that my 4G can only be reactivated once the advance payment of R479 has been made I decided against cancelling my 5g router. The consultant then transferred me to another consultant who introduced herself as working for cancelation department. I told her that I am no longer cancelling and will only do so once I have my 4g reactivated. She advised me to make a call then.

On the 20th of October I realized that my 5g Sim has been cancelled. When I followed up with rain I was informed that it is canceled because I had requested for it to be. Asked as to why only now if I had requested immediate cancelation, the consultant indicated that it could have been because of the backlog in the other departments. Again today the 21st of October 2021, I did a follow up with them, Ayanda the consultant that I spoke to assured me that she will escalate the matter to Thato(the consultant that I spoke to on the 13th). Thato also assured me that she will get her manager to contact me. However, no one has contacted me, I am the one who kept calling them today trying to get them to assist as I have no access to the Internet since yesterday and it appears as though they are not bothered.