LN
LIZA N
1 reviews | Active since Jul 2011
18 Jul 2023, 07:59
AGAIN AND AGAIN POOR SERVICE
We keep having a battle with rain. The credit note that was supposed to be passed a month ago, was never app**** to our account / invoice. Debits are taking at random times of the month not as suppose to be on the 1st. Please also, with all this loadshedding we seldomly use wifi. Please pass the credit as was suppose to and fix my account.
Helpful (0)
Replies (12)0
Replies (12)
Rain's replyOfficial
18 Jul 2023, 09:18Hi LIZA
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
Rain's reply18 Jul 2023, 09:18
Official
Hi LIZA
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain
LN
LIZA N's updateReviewer Update
18 Jul 2023, 09:26Please check my previous messages. There was a credit that was passed due to the load shedding which was never taken from our invoice. Then our service was suspended for a few days due to an incorrect payment date, which is again a credit, I won't pay for nonservice. This month again there have been so many hours of load shedding, why do we need to pay this? And now services are suspended again whilst our payment date should be the 1st. Your admin should really sort out my account today.
LN
LIZA N's update18 Jul 2023, 09:26
Reviewer Update
Please check my previous messages. There was a credit that was passed due to the load shedding which was never taken from our invoice. Then our service was suspended for a few days due to an incorrect payment date, which is again a credit, I won't pay for nonservice. This month again there have been so many hours of load shedding, why do we need to pay this? And now services are suspended again whilst our payment date should be the 1st. Your admin should really sort out my account today.
LN
LIZA N's updateReviewer Update
18 Jul 2023, 09:27But our service is suspended again.... why ??? If the first is yet to come. And the amount due is incorrect as well. Im not going to pay for days that we cannot use it because of loadshedding. This is unfair.
LN
LIZA N's update18 Jul 2023, 09:27
Reviewer Update
But our service is suspended again.... why ??? If the first is yet to come. And the amount due is incorrect as well. Im not going to pay for days that we cannot use it because of loadshedding. This is unfair.
LN
LIZA N's updateReviewer Update
18 Jul 2023, 09:28Please rectify my account and activate my services.
LN
LIZA N's update18 Jul 2023, 09:28
Reviewer Update
Please rectify my account and activate my services.
LN
LIZA N's updateReviewer Update
18 Jul 2023, 10:22I need urgent feedback as i need to work on my wifi?
LN
LIZA N's update18 Jul 2023, 10:22
Reviewer Update
I need urgent feedback as i need to work on my wifi?
LN
LIZA N's updateReviewer Update
18 Jul 2023, 10:49How can we pay for a full month when services are randomly suspened on however you wish and also with all of this loadshedding?
Move whatever is due to the 1st and activate my service.
Move whatever is due to the 1st and activate my service.
LN
LIZA N's update18 Jul 2023, 10:49
Reviewer Update
How can we pay for a full month when services are randomly suspened on however you wish and also with all of this loadshedding?
Move whatever is due to the 1st and activate my service.
Move whatever is due to the 1st and activate my service.
LN
LIZA N's updateReviewer Update
18 Jul 2023, 10:49I did not make all this payment as i was without service at the end of MAY, into June.
LN
LIZA N's update18 Jul 2023, 10:49
Reviewer Update
I did not make all this payment as i was without service at the end of MAY, into June.
LN
LIZA N's updateReviewer Update
18 Jul 2023, 11:18But I will not pay for days where there is no service! Also I will not pay for days where there is loadshedding of up to 6 hours per day.
LN
LIZA N's update18 Jul 2023, 11:18
Reviewer Update
But I will not pay for days where there is no service! Also I will not pay for days where there is loadshedding of up to 6 hours per day.
LN
LIZA N's updateReviewer Update
18 Jul 2023, 11:27Your billing on this account, has allways been a mess. It has never been done correctly as from the start.
LN
LIZA N's update18 Jul 2023, 11:27
Reviewer Update
Your billing on this account, has allways been a mess. It has never been done correctly as from the start.
LN
LIZA N's updateReviewer Update
18 Jul 2023, 11:59But rain is responsible for suspended periods where we are still being charges, not so?
LN
LIZA N's update18 Jul 2023, 11:59
Reviewer Update
But rain is responsible for suspended periods where we are still being charges, not so?
LN
LIZA N's updateReviewer Update
18 Jul 2023, 14:57Im just not going to pay it as it is never correct.
LN
LIZA N's update18 Jul 2023, 14:57
Reviewer Update
Im just not going to pay it as it is never correct.
LN
LIZA N's updateReviewer Update
18 Jul 2023, 15:22CAN YOU move our payment date to the 25, then I will settle the amount. And then have our services opened.
LN
LIZA N's update18 Jul 2023, 15:22
Reviewer Update
CAN YOU move our payment date to the 25, then I will settle the amount. And then have our services opened.