After sales service is a nightmare

Their after sales service sucks!! The fact you can't be connected to the billing department to solve an issue right away is blood boiling! And no one responds to these emails we are told to send. Even the tickets created aren't attended to but when you call the consult says "yes I see your ticket here" and even reads it out to you but can't say when the issue will be solved or if anyone from billing will call at all. Just rather find another provider because Rain doesn't care, after you pay them you are on your own!