After monthly payment, router gave a FIRMWARE UPGRADE that is glitching and router without INTERNET ACCESS

rain South Africa I haven't had Internet for 2days now and this happens after yoll have taken ur monthly payments........

Every thing shows LIMITED CONNECTION-No Internet access, that's now the smart TV, LAPTOPS. Phone's..... From Wednesday the router showed FIRMWARE UPGRADE IN PROGRESS... it's clear the is an issue with that.

Only thing working is the sim cards!!! I requested a call from support no one has bothered to call and assist to date!😤😡😤

No one has helped or gotten back to me I do not have Internet access with the router since last Friday morning after paying the router showed FIRMWARE UPGRADE ever since it's stuck you guys are not of HELP!! PLEASE IF YOLL CAN'T FIX THE ISSUE, replace the router or refund me so I leave the network and go else where

Now yoll claim you called me yet I gave both numbers that you provided and mine with my wife's!! WE HAVE NOT RECEIVED ANY ASISTANCE NO FEEDBACK... Failure to help with the glitched FIRMWARE provide with a replacement router if not please REFUND ME BACK so I can move from your network to something else!!!