LS
Leslie-Ann Steenberg
1 reviews | Active since Jun 2019
19 Apr 2024, 09:37
After customer care service
Good day, I have been trying to contact the business telephonically but to no avail. At a certain time (especially from 19h00 onwards) of the afternoon my internet speed is dropping and it keeps on buffering. As an existing customer I would like to know if it is possible if I can exchange my router for the 101 router.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
19 Apr 2024, 10:02Hi Leslie-Ann Steenberg,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply19 Apr 2024, 10:02
Official
Hi Leslie-Ann Steenberg,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
LS
Leslie-Ann Steenberg's updateReviewer Update
19 Apr 2024, 10:41Good day, Thank you for your response. As a business, I think you should look into the option for customers being able to upgrade or migrate to a different package, and not to stay stagnant on one option.
LS
Leslie-Ann Steenberg's update19 Apr 2024, 10:41
Reviewer Update
Good day, Thank you for your response. As a business, I think you should look into the option for customers being able to upgrade or migrate to a different package, and not to stay stagnant on one option.