Activation/assistance

I am struggling very much to receive assistance through the support option on their website. The person who delivered the router as well as the sim card this morning told me that the activation will be done within 2 hours. It is now 9 hours later and I haven't yet received an confirmation sms and neither is the internet working. It only give the message "connected without internet"when I try to connect wit my cellphone. I am very frustrated because I am struggling to get a agent to assist me.