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RK
Roberto K

1 reviews | Active since Jun 2019

16 Feb 2021, 13:34

Acid RAIN

and so we go again. Can anyone please TRAIN the Rain staff. One staff member is just as hopeless as the next. As true as the sky is blue these ******* now want to debit my account for NO Service. After I was instructed by their consultants to Do a formal cancellation of my subscription to Avoid Being Charged at the end of this month Due to the fact that I had no Signal and they couldn't assist me in regaining my signal. so after all my Frustration FINALLY someone called who assured me I will not get billed due to all this hassle and now I get a mail that Sim has been scheduled for Cancellation! Please note that I havent had signal since the 31st of January it is now the 16th of February and had no signal up to NOW and the sim was cancelled on the 4 of Feb 2021.

I'm sorry is it just me that is missing the point here?

****** makes me sick to my stomach to think we have ********* parading around like legitimate services.

0
Replies (3)
Rain
Rain's reply16 Feb 2021, 13:45
Official
Good afternoon, Reobert.

I trust you are well

I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Mosa

RK
Roberto K's update16 Feb 2021, 14:00
Reviewer Update
Please be advised that I have received NO Services since the 31st of Jan and have since moved to a service provider that can actually provide a service. I have no Inclination to Speak to anyone at RAIN as Clearly this being my second Complaint on here alone goes to show that communication is not a strong point of the company. since I've been with Rain I've had little to no Signal and now you want to come charge me for what?!

Not going to happen. You guys just frustrate a person of and then aggravate the situation further with incompetence and lies.
RK
Roberto K's update19 Feb 2021, 11:36
Reviewer Update
Well What do you KNOW. Like this is too Stupid to even make up! After This Mail

Mamotshabi Motaung (rain CeC)
16 Feb 2021, 14:01 SAST

Hi Claude

I have escalated the request to credit your account as the sim was cancelled on the 4th with immediate effect and network issues.

I will update immediately once feedback is processed.
Thank you for your patience

Was sent to me I still get a SMS that says the Final Debit order will go off on the 1st of March! Guys For the Love of All things Green on the Beautiful Earth! Do us all a Favour. Pay back everyone's money for your ****TY service and INCOMPETENCE and Close up shop. Get yourselves back in to school. Study anything except communications and IT.
***** peoples money and still give them no service!!!! Company of the Damn Year right here!!!!!!!!!!!!

So, 2 People at Rain said I wont pay it one person says I will. Can we get a consensus *(This means a General Agreement)* on this or do we just keep on with a back and forth banter between Customers and *********** staff?

another He said she said croc of **** or what? Given the current reviews on Hellopeter just for this year alone is a clear indication NOT TO USE RAIN EVER!!!!!!!!!!!!

Get your backsides into gear and start providing Answers....