MA
Mohammed A
1 reviews | Active since Mar 2024
11 Dec 2024, 10:46
Accounts , customer service and unfulfilled promises
Disappointing Network and Customer Support Experience I have been deeply frustrated with my experience as a Rain customer. Despite repeated calls to the call center to address my poor network connectivity and issues with my account, I did the Rain101 upgrade now I'm being billed for both accounts. The service I’ve received has been far from satisfactory.
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Replies (2)
Rain's replyOfficial
11 Dec 2024, 11:31Hi Mohammed K,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Rain's reply11 Dec 2024, 11:31
Official
Hi Mohammed K,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the billing issue, and we'll be in contact soon.
Regards,
rain.
MA
Mohammed A's updateReviewer Update
03 Jan 2025, 14:36Once again we are back at square one. I have been doubled again inspite of being assure that it was sorted out. This unacceptable and customer care bounces you from one to another
MA
Mohammed A's update03 Jan 2025, 14:36
Reviewer Update
Once again we are back at square one. I have been doubled again inspite of being assure that it was sorted out. This unacceptable and customer care bounces you from one to another