JB
Jeneve B

1 reviews | Active since Jan 2024

08 Jan 2024, 09:02

Account up to date, my service still gets cut ***

I have placed multiple reviews of Rains bad service with regard to cutting my connection on a daily basis, whilst my account is up to date. I have to call on daily for them to reconnect my service and every time the senior changes the status on their side, the billing department refuses to change the status and update my profile.

I cannot understand how such a huge telecoms company doesn't have a system that picks up payments made, but they are really quick to cut your connection. I had to move my funds into another account, because Rain is debiting my account daily, even though my account is paid up.

Can a manager please get in contact with me, because I'm tired of using my airtime to call Rain, who is going to reimburse me for all the money I spent on calls daily, when a simple problem cannot even be sorted out by Rain and when they want their money they cannot even compensate you properly for the time you were cut off, RAIN WILL GIVE YOU A STROKE BECAUSE OF STRESS!!!!!

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Replies (1)
Rain
Rain's reply08 Jan 2024, 09:50
Official
Hi Jeneve Birkenstock, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain.