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Nuraan S

1 reviews | Active since Mar 2025

03 Mar 2025, 16:31

Account up to date but wifi disconnected

When you're in arrears they are quick to call you for payment but when you need their service, they are nowhere to be found. My payment went off on the 25/02 and kept getting messages to make payment and I just ignored them due to my payment already going off. On 02/03 my line was disconnected die ti non payment and i couldn't understand why. I called in and was told as of the 01/03 I'm behind due to it being a new month yet I paid on the 25th. I'm still waiting on a call back on another query from 2 months ago. Their service is pathetic.

0
Replies (7)
Rain
Rain's reply03 Mar 2025, 18:46
Official
Hey Nuraan S,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.
NS
Nuraan S's update10 Mar 2025, 17:06
Reviewer Update
My account is not behind. As of 25/01 the arrears was paid. My payment went off again on the 25/02. So how can I pay again on the 01/03? Does that make any sense at all? My line was on for a week and today it's off again and not once had a consultant called me from your head office. How can you expect me to pay twice in one month for the same month, that's just ridiculous
NS
Nuraan S's update10 Mar 2025, 17:33
Reviewer Update
I didn't request for it to be the 1st after I changed it to the 25th. How is that my negligence? Now my line is off once again.
NS
Nuraan S's update10 Mar 2025, 20:02
Reviewer Update
I have just now changed it to the 25th and my account is still saying overdue
NS
Nuraan S's update10 Mar 2025, 21:35
Reviewer Update
I'll be awaiting feedback. Thank you
NS
Nuraan S's update14 Mar 2025, 23:14
Reviewer Update
I'm still awaiting feedback as my Rain account is still showing that it is overdue by R625
Rain
Rain's reply15 Mar 2025, 06:26
Official
Hi Nuraan S,

Thank you for bringing your billing complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,

rain.