DP
Dwight P
1 reviews | Active since Oct 2020
03 Oct 2020, 08:41
Account still being debited after service cancellation
I have tried several times to cancel the rain service...but to no avail. I am still being charged for a service which I cancelled in June. I have been contacted by a service consultant but no resolution... I provided feedback when rating the service of the consumer care consultant-stating that the issue has not been resolved, but still no response nor resolution. Now, months later...my bank account is still being debited the R250.
This is.really poor form and lack of accountability I am not even going to mention the internet downtime and super slow speeds.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
03 Oct 2020, 16:35Hi Dwight
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply03 Oct 2020, 16:35
Official
Hi Dwight
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
DP
Dear Yeoline
I have tried to resolve this query this morning bu forwarding all the relevant info to an agent, namely Mosidi Mohale.
The agent made me feel that I am in the wrong and has outwardly refused to consider a refund - as per her and your systems...I still have an active line/sim.
Which does not make any sence as I have to emails confirming the receipt of both cancellation on the respective timelines.... so if I I only had 2 sims, and i have 2 cancelation emails... that therefore confirm my point. Not to withstand that this is not the first time I'm querying this...why did the previous agent just cancel it a month or two a ago when I queried this. I too work in a customer service environment and I would never have responded to my clients the way Mosidi Mohale and the agent before
Dwight P's updateReviewer Update
03 Oct 2020, 17:30Dear Yeoline
I have tried to resolve this query this morning bu forwarding all the relevant info to an agent, namely Mosidi Mohale.
The agent made me feel that I am in the wrong and has outwardly refused to consider a refund - as per her and your systems...I still have an active line/sim.
Which does not make any sence as I have to emails confirming the receipt of both cancellation on the respective timelines.... so if I I only had 2 sims, and i have 2 cancelation emails... that therefore confirm my point. Not to withstand that this is not the first time I'm querying this...why did the previous agent just cancel it a month or two a ago when I queried this. I too work in a customer service environment and I would never have responded to my clients the way Mosidi Mohale and the agent before
DP
Dwight P's update03 Oct 2020, 17:30
Reviewer Update
Dear Yeoline
I have tried to resolve this query this morning bu forwarding all the relevant info to an agent, namely Mosidi Mohale.
The agent made me feel that I am in the wrong and has outwardly refused to consider a refund - as per her and your systems...I still have an active line/sim.
Which does not make any sence as I have to emails confirming the receipt of both cancellation on the respective timelines.... so if I I only had 2 sims, and i have 2 cancelation emails... that therefore confirm my point. Not to withstand that this is not the first time I'm querying this...why did the previous agent just cancel it a month or two a ago when I queried this. I too work in a customer service environment and I would never have responded to my clients the way Mosidi Mohale and the agent before
DP
Dear Yeoline
I have tried to resolve this query this morning by forwarding all the relevant info to an agent, namely Mosidi Mohale.
The agent made me feel that I am in the wrong and has outwardly refused to consider a refund - as per her and your systems...I still have an active line/sim.
Which does not make any sence as I have to emails confirming the receipt of both cancellation on the respective timelines.... so if I I only had 2 sims, and i have 2 cancelation emails... that therefore confirm my point. Not to withstand that this is not the first time I'm querying this...why did the previous agent just cancel it a month or two a ago when I queried this. I too work in a customer service environment and I would never have responded to my clients the way Mosidi Mohale and the agent before him/her
Dwight P's updateReviewer Update
03 Oct 2020, 17:31Dear Yeoline
I have tried to resolve this query this morning by forwarding all the relevant info to an agent, namely Mosidi Mohale.
The agent made me feel that I am in the wrong and has outwardly refused to consider a refund - as per her and your systems...I still have an active line/sim.
Which does not make any sence as I have to emails confirming the receipt of both cancellation on the respective timelines.... so if I I only had 2 sims, and i have 2 cancelation emails... that therefore confirm my point. Not to withstand that this is not the first time I'm querying this...why did the previous agent just cancel it a month or two a ago when I queried this. I too work in a customer service environment and I would never have responded to my clients the way Mosidi Mohale and the agent before him/her
DP
Dwight P's update03 Oct 2020, 17:31
Reviewer Update
Dear Yeoline
I have tried to resolve this query this morning by forwarding all the relevant info to an agent, namely Mosidi Mohale.
The agent made me feel that I am in the wrong and has outwardly refused to consider a refund - as per her and your systems...I still have an active line/sim.
Which does not make any sence as I have to emails confirming the receipt of both cancellation on the respective timelines.... so if I I only had 2 sims, and i have 2 cancelation emails... that therefore confirm my point. Not to withstand that this is not the first time I'm querying this...why did the previous agent just cancel it a month or two a ago when I queried this. I too work in a customer service environment and I would never have responded to my clients the way Mosidi Mohale and the agent before him/her