Account overcharged

With all due respect that is hard to believe cause you never get back to me and now that I go on alasitas to mention everything now you want to get back to me so that the public might think that this is a good service but I beg to differ I want to know what's going on with my account because I've been charged three times in one month and now you want me to pay a fourth time I think this is ridiculous and you should really work out your systems and instead of ignoring your customers you can at least respond to the ticket that gets submitted I mean it took me over a month just to get a response from you and that was just because I said that I was gonna cancel my internet connection to rain I think it's ridiculous to wait so long for a service to help you and overcharge you and now you expect me to pay another amount for another month after I paid three times I mean everybody would be upset about this and as I mentioned it doesn't help if he even submit a ticket cuz nobody gets back to you.

With all due respect I paid another amount of R999 and on my account when I login says that my next payment is on the 25th of December so please correct me if I'm wrong why is it now all of the sudden November I check everything I went into my bank pull all the statements of my bank and I highlighted every time I made a payment to you so you cannot tell me that you haven't received that amount that I mentioned above so please explain to me how does your app actually work if it says that my next payment is due on the 25th of December I just went to go and check and that is what it says I can take a screenshot if you want and you can ask me to send it to you you can reply with an email address and I'll show you. This is ridiculous and the statement doesn't make sense I was on a reduced payments that was + - 700 and then all of a sudden I was upgraded to the 999 that I did not do so I don't know what's going on your side if there's a fault on your side but I did not upgrade not that I mind but still you need to get your s*** together. You don't understand how angry it makes a person to pay something and sit without Wi-Fi for more than a month and nothing gets done about it.

Please send me a email address where I can send you my proof to. Thank you and hope to hear from you today.