Account is in credit, but my connection keeps getting cut!!!

REF ***9 On the 31 December 2023 I paid my Rain internet service, on the 2 January 2024 my connection got cut. I called in and spoke to a very ********* agent by the name of Siphokhatse who was rude and very unprofessional. She had a bad attitude and made me hold on the line for 40 minutes, not once did she have the decency to retrieve the call and inform me that she's still awaiting feedback from her manager. I then dropped the call and called back again and received help from an agent in Pakistan, my connection was active again, but it never lasted as I was disconnected twice today in a space of less than 2 hours. Rain has serious issues with their billing system, and this has been ongoing for the past 3 months where I have to call inn after paying and been disconnected over and over again. My account is up to date; however, Rain has placed me a paying customer in the RED category of being in arrears with an amount of R1090 when my balance due is zero. This is the worst internet provider I have come across and the deformation of being classified as a nonpayer when my account is in credit is just atrocious.

Never have I seen such incompetence where their developers cannot get their system right, payments are not banked and it's just a mess. I owe you zero rands and this needs to be fixed, because I'm not the only client complaining about your poor service. If my connection can be cut 1 more time I will take this further, because this is a tedious process that has been ongoing for months and it was supposed to be fixed long ago.