LM
Lesedi M
1 reviews | Active since Dec 2018
03 Nov 2021, 08:49
Account *****\ *********** Staff
Thato Ramere is the consultant that was assisting me. They claim that I changed dates that's why they made another deduction after I had paid. I did not change any dates, They are refusing to refund my money for the second time now.
Is this not *****? This is hard-earned money we are using to pay for their ****ty service. It really does not make any sense!
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Replies (3)LM
Lesedi M's updateReviewer Update
04 Nov 2021, 11:05Hi,
Please note that I was trying to upgrade my plan, I changed my mind due to the delay of the delivery. I obviously paid for the SIM card. I requested for a refund because I cancelled the order, I was told the the money R 479 will be reserved for the following month. I couldn't have changed dates because my service was discontinued. Please look into this...
Please note that I was trying to upgrade my plan, I changed my mind due to the delay of the delivery. I obviously paid for the SIM card. I requested for a refund because I cancelled the order, I was told the the money R 479 will be reserved for the following month. I couldn't have changed dates because my service was discontinued. Please look into this...
LM
Lesedi M's update04 Nov 2021, 11:05
Reviewer Update
Hi,
Please note that I was trying to upgrade my plan, I changed my mind due to the delay of the delivery. I obviously paid for the SIM card. I requested for a refund because I cancelled the order, I was told the the money R 479 will be reserved for the following month. I couldn't have changed dates because my service was discontinued. Please look into this...
Please note that I was trying to upgrade my plan, I changed my mind due to the delay of the delivery. I obviously paid for the SIM card. I requested for a refund because I cancelled the order, I was told the the money R 479 will be reserved for the following month. I couldn't have changed dates because my service was discontinued. Please look into this...
LM
Lesedi M's updateReviewer Update
04 Nov 2021, 15:27Good afternoon,
I have a very serious problem with lies especially when my money is involved! I am very certain I did not change any dates, I made payment on the 29th of October then another payment went off on the 1st of November. The payment that I made does not reflect on " My Rain". I have my bank statement to prove all this. Please refund my money... It might be little to you but some of us actually need it.
And if your team changes this in the back end just to save you money then it wil not work.
Kindly refund my R463 as I have paid the R479 that is due to you.
I have a very serious problem with lies especially when my money is involved! I am very certain I did not change any dates, I made payment on the 29th of October then another payment went off on the 1st of November. The payment that I made does not reflect on " My Rain". I have my bank statement to prove all this. Please refund my money... It might be little to you but some of us actually need it.
And if your team changes this in the back end just to save you money then it wil not work.
Kindly refund my R463 as I have paid the R479 that is due to you.
LM
Lesedi M's update04 Nov 2021, 15:27
Reviewer Update
Good afternoon,
I have a very serious problem with lies especially when my money is involved! I am very certain I did not change any dates, I made payment on the 29th of October then another payment went off on the 1st of November. The payment that I made does not reflect on " My Rain". I have my bank statement to prove all this. Please refund my money... It might be little to you but some of us actually need it.
And if your team changes this in the back end just to save you money then it wil not work.
Kindly refund my R463 as I have paid the R479 that is due to you.
I have a very serious problem with lies especially when my money is involved! I am very certain I did not change any dates, I made payment on the 29th of October then another payment went off on the 1st of November. The payment that I made does not reflect on " My Rain". I have my bank statement to prove all this. Please refund my money... It might be little to you but some of us actually need it.
And if your team changes this in the back end just to save you money then it wil not work.
Kindly refund my R463 as I have paid the R479 that is due to you.
LM
Lesedi M's updateReviewer Update
12 Nov 2021, 10:46I have continued my battle with Rain and I have come to the conclusion that they committed ***** on my account. They still insist that I changed dates on the same day I was making payment, even though I tell them that I did not because my service was discontinued. I made a manual payment of R 479 they later deducted R 463 which is the only amount that is reflected on My Rain. I mean, shouldn't both amounts be appearing? Why is it so hard for them to answer these questions? Very disappointing that they have even taught their agents to lie on their behalf... Utter nonsense I tell you.
LM
Lesedi M's update12 Nov 2021, 10:46
Reviewer Update
I have continued my battle with Rain and I have come to the conclusion that they committed ***** on my account. They still insist that I changed dates on the same day I was making payment, even though I tell them that I did not because my service was discontinued. I made a manual payment of R 479 they later deducted R 463 which is the only amount that is reflected on My Rain. I mean, shouldn't both amounts be appearing? Why is it so hard for them to answer these questions? Very disappointing that they have even taught their agents to lie on their behalf... Utter nonsense I tell you.