account double debited

Hi ,

Do we all need to swear to get matters resolved ? it's been a week of lengthy calls and emails going around with no joy . I was asked to submit my bank statement as proof that money went off my account which I did and no one seem to be able to resolve this issue. now the agents are dropping my calls as they don't know what lie to sell to me. Can someone at Rain wake up from his sleep and do his Job? This level of bad service is unbearable.