IM
Irufaan M
1 reviews | Active since Dec 2023
16 Apr 2024, 11:25
Account closure
My wife has a rain account with you guys. She has advised you guys that she is unemployed and requested for the account to be stop (not closed, but stopped) to prevent further monthly charges being added to her account until she is able to settle the account and then have it closed. With it still not being stopped, she is accumulating monthly charges but no service is being provided. So why is there a continuous monthly charge. She was recently advised that her account would be handed over to debt collectors. However, no contract has been signed that says that her account could be handed over if no payment has been made on her account. No contract whatsoever has been signed. As when the account was opened, all that was required was her ID and proof of address. So how and why is she being threaten about no payment as to how it would affect her credit score and so forward. Account number: ***9. Not happy whatsoever.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
16 Apr 2024, 11:30Hi Irufaan M,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply16 Apr 2024, 11:30
Official
Hi Irufaan M,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
IM
Irufaan M's updateReviewer Update
16 Apr 2024, 12:12 Hi Juleiga,
I tried calling from the collections department to assist you with a payment arrangement but did not reach you.
Please note that your current balance due is R4,470.05, and the reason for this is because you've used our services and therefore got billed for it.
If you do not want your invoices to increase, then please remove your 5G SIM from your router/device, so that you can qualify for a credit of any invoices generated with 0 usage on your account.
Regarding the payment arrangement, please choose one of the following 2 options that would best work for you:
1. You can pay off this bill without using our services so that you do not get new invoices.
2. You can continue using our services and pay your monthly bill of R and also a partial amount of your arrears amount (we can split your arrears amount into any number of installments, and that partial amount will be paid extra with your monthly bill to settle your arrears + monthly bill).
(Please note if you want to continue using our services + pay off your arrears, that you need to pay a bit more monthly than just your monthly bill so that your arrears can decrease).
Please get back to me - ***
Cheersrain South Africa.
response I just received from Tasreeq.
However, Tasreeq. I have been advised to remove the sim from the router which I have done in previous months. I was still being charged for a service I still did not receive. At this very moment, I am unable to connect which is a clear indication that I am not connected to the service. So whether I remove the sim or not, I still do get charged for a service that I currently do not make use off. .
I tried calling from the collections department to assist you with a payment arrangement but did not reach you.
Please note that your current balance due is R4,470.05, and the reason for this is because you've used our services and therefore got billed for it.
If you do not want your invoices to increase, then please remove your 5G SIM from your router/device, so that you can qualify for a credit of any invoices generated with 0 usage on your account.
Regarding the payment arrangement, please choose one of the following 2 options that would best work for you:
1. You can pay off this bill without using our services so that you do not get new invoices.
2. You can continue using our services and pay your monthly bill of R and also a partial amount of your arrears amount (we can split your arrears amount into any number of installments, and that partial amount will be paid extra with your monthly bill to settle your arrears + monthly bill).
(Please note if you want to continue using our services + pay off your arrears, that you need to pay a bit more monthly than just your monthly bill so that your arrears can decrease).
Please get back to me - ***
Cheersrain South Africa.
response I just received from Tasreeq.
However, Tasreeq. I have been advised to remove the sim from the router which I have done in previous months. I was still being charged for a service I still did not receive. At this very moment, I am unable to connect which is a clear indication that I am not connected to the service. So whether I remove the sim or not, I still do get charged for a service that I currently do not make use off. .
IM
Irufaan M's update16 Apr 2024, 12:12
Reviewer Update
Hi Juleiga,
I tried calling from the collections department to assist you with a payment arrangement but did not reach you.
Please note that your current balance due is R4,470.05, and the reason for this is because you've used our services and therefore got billed for it.
If you do not want your invoices to increase, then please remove your 5G SIM from your router/device, so that you can qualify for a credit of any invoices generated with 0 usage on your account.
Regarding the payment arrangement, please choose one of the following 2 options that would best work for you:
1. You can pay off this bill without using our services so that you do not get new invoices.
2. You can continue using our services and pay your monthly bill of R and also a partial amount of your arrears amount (we can split your arrears amount into any number of installments, and that partial amount will be paid extra with your monthly bill to settle your arrears + monthly bill).
(Please note if you want to continue using our services + pay off your arrears, that you need to pay a bit more monthly than just your monthly bill so that your arrears can decrease).
Please get back to me - ***
Cheersrain South Africa.
response I just received from Tasreeq.
However, Tasreeq. I have been advised to remove the sim from the router which I have done in previous months. I was still being charged for a service I still did not receive. At this very moment, I am unable to connect which is a clear indication that I am not connected to the service. So whether I remove the sim or not, I still do get charged for a service that I currently do not make use off. .
I tried calling from the collections department to assist you with a payment arrangement but did not reach you.
Please note that your current balance due is R4,470.05, and the reason for this is because you've used our services and therefore got billed for it.
If you do not want your invoices to increase, then please remove your 5G SIM from your router/device, so that you can qualify for a credit of any invoices generated with 0 usage on your account.
Regarding the payment arrangement, please choose one of the following 2 options that would best work for you:
1. You can pay off this bill without using our services so that you do not get new invoices.
2. You can continue using our services and pay your monthly bill of R and also a partial amount of your arrears amount (we can split your arrears amount into any number of installments, and that partial amount will be paid extra with your monthly bill to settle your arrears + monthly bill).
(Please note if you want to continue using our services + pay off your arrears, that you need to pay a bit more monthly than just your monthly bill so that your arrears can decrease).
Please get back to me - ***
Cheersrain South Africa.
response I just received from Tasreeq.
However, Tasreeq. I have been advised to remove the sim from the router which I have done in previous months. I was still being charged for a service I still did not receive. At this very moment, I am unable to connect which is a clear indication that I am not connected to the service. So whether I remove the sim or not, I still do get charged for a service that I currently do not make use off. .