Account Billing

i need to make an arrangement for payment and close the account with rain. my banking details changed however no one bothered to let me know that they where not receiving payments they where posting the updates on the rain app which i hardly go into cause. i opened this account for my mother hence i didn't keep taps on what was posted on the app.

and if you guys didn't get the payment for the first month which is under 300 why was i not called and notified. how did we get to 900?

i have been trying to sort this out for weeks now. its been a while since my mom had service from you guys

hi again i have tried getting hold of you guys after the arrangement that was done with your consultant however i was triple debited this month. i have sent an email as usual no feedback and tried calling the call center which you are put on hold forever. your services is really not good.

and now i still get an sms that you will be debiting my account now in December on the 23rd for what??

this is unacceptable. the services you provide is really bad. i hope they will not be any further billing and i have request that this service be cancelled.