Account Activation, Rica & Payment Issue

Had a shaky start to my relationship with Rain. Started with quite a bit of excitement regarding the special I had been hearing so much from colleagues and friends. After registering 3 years ago and forgetting about it I had trouble with accessing my account linked to my ID number. After a mission of finding a way around this and retrieving my information as I had forgotten my email used to register then. I eventually started an account using my partners details. To no luck as my partner had lost her ID… no rica. After a week of waiting for support to get back to me and getting frustrated as I had sent multiple enquiries and DM’s on their social media platforms. I had no luck… this made me all the more irritable as I had already paid for my chosen plan. I eventually was assisted through My partners account she complain to support and got called by a gentlemen by the name of Shaylen S (a rain CeC). Gentleman was very helpful with all the irritation I had built up I was ready to explode at the answer of this phone call. He was direct with his approach and had all my information in front of him and sounded as if he had a good knowledge and understanding of my query without me needing to explain in detail. This was a good display of his professionalism and tactfulness in address the query at hand. Applause to him.

Issue was resolved and I’m now activated. :)