Account

We have been with rain now ovet a year ,never ever will thay pick the phone up when you call the call center ,i had so many issues with them and when you want get hold of them to speak to a person and not a robot no one is answrring. Now this month i paid my debit order by accident twice and the second payment was reversered ,2 days after Rain took the same amout from my bank account without asking ,or setting debit order or getting in contact with while my account is already paid up still waiting get feedback on the exstra money they took from my account ,how low can the customer service be ,this is really unprofessional.