Item: Rain
Rating: 1
Author: Deidre D

Rain's replyOfficial

31 Dec 2023, 08:25

Hi Deidre Richen/Permall.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.

Rain's reply31 Dec 2023, 08:25

Official

Hi Deidre Richen/Permall.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.

DD

Deidre D's updateReviewer Update

31 Jan 2024, 05:17

My account is still not sorted out. According to one of the consultants I still have an amount to pay for Decemeber 2023. Apparently to the consultant i pay in arrears which I was shocked about as i know I'm on a month to month. My impression I use it for December i pay the end of Decemeber so you can imagine my shock to learn all this.
I am so disappointed as discussed in all my conversation I am being billed over and above and thks is so unfair ad discussed with the original consultant Bradley i did not want all of this to happen and he assured me it would not . Every month by the looks of things I will be paying extra and not the amount discussed with Bradley.
I am very disappointed and would like this sorted out.

DD

Deidre D's update31 Jan 2024, 05:17

Reviewer Update

My account is still not sorted out. According to one of the consultants I still have an amount to pay for Decemeber 2023. Apparently to the consultant i pay in arrears which I was shocked about as i know I'm on a month to month. My impression I use it for December i pay the end of Decemeber so you can imagine my shock to learn all this.
I am so disappointed as discussed in all my conversation I am being billed over and above and thks is so unfair ad discussed with the original consultant Bradley i did not want all of this to happen and he assured me it would not . Every month by the looks of things I will be paying extra and not the amount discussed with Bradley.
I am very disappointed and would like this sorted out.

DD

Deidre D's updateReviewer Update

31 Jan 2024, 05:23

Look at this a whole month later and to do d out my old account was still active the consultant that helped me had it cancelled and the old router was collected on the 30 January 2024. That account was not used but i have to pay for 5 days apparently for December 2023 which should have been in the bill for Decemeber I am totally disappointed.
I feel like i was misled and I this is the case I would like to go back to my original contract as i have not had a problem with it. If i knew all of this was going to transpire i would never have upgraded. As i said before i always defended rain even when I was contacted and told it was sorted out I phoned everyone and told them of the excellent service and speedy response now to go through this again i am afraid to recommend rain to anyone.

DD

Deidre D's update31 Jan 2024, 05:23

Reviewer Update

Look at this a whole month later and to do d out my old account was still active the consultant that helped me had it cancelled and the old router was collected on the 30 January 2024. That account was not used but i have to pay for 5 days apparently for December 2023 which should have been in the bill for Decemeber I am totally disappointed.
I feel like i was misled and I this is the case I would like to go back to my original contract as i have not had a problem with it. If i knew all of this was going to transpire i would never have upgraded. As i said before i always defended rain even when I was contacted and told it was sorted out I phoned everyone and told them of the excellent service and speedy response now to go through this again i am afraid to recommend rain to anyone.

Account