TM
Tatelano M
1 reviews | Active since Dec 2023
16 Dec 2023, 18:48
Abused
Rain support agents don't fully explain everything, by changing my payment date has effected the billing cycle, now they think I owe for the month I've already paid, now I am without internet, i am charged twice.
Same thing happened in September, when they charged twice. Rain its a headache these days.
I praise those who can pick up some errors made by unprofessional rain support agents.
Please fix your billing system and train your support agents proper
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
16 Dec 2023, 19:20Hi Tatelano M.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply16 Dec 2023, 19:20
Official
Hi Tatelano M.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's replyOfficial
16 Dec 2023, 19:29Hi
Please note that upon checking your rain profile we do see that changing your debit date to the 1st has brought your payment forward however we do see that it has been changed back to the 25th we have escalated the matter to the relevant department to have your services reconnected
Thank you
Rain
Please note that upon checking your rain profile we do see that changing your debit date to the 1st has brought your payment forward however we do see that it has been changed back to the 25th we have escalated the matter to the relevant department to have your services reconnected
Thank you
Rain
Rain's reply16 Dec 2023, 19:29
Official
Hi
Please note that upon checking your rain profile we do see that changing your debit date to the 1st has brought your payment forward however we do see that it has been changed back to the 25th we have escalated the matter to the relevant department to have your services reconnected
Thank you
Rain
Please note that upon checking your rain profile we do see that changing your debit date to the 1st has brought your payment forward however we do see that it has been changed back to the 25th we have escalated the matter to the relevant department to have your services reconnected
Thank you
Rain
TM
Tatelano M's updateReviewer Update
16 Dec 2023, 21:32September i was billed twice for Rain One subscription 1st and 25, of which was then corrected.
Now this, and I am persecuted for changing dates, no internet currently, I've called several times, some of your agents are rude, they my fault ill fix by paying extra.
I,d appreciate your speedy assistance
Now this, and I am persecuted for changing dates, no internet currently, I've called several times, some of your agents are rude, they my fault ill fix by paying extra.
I,d appreciate your speedy assistance
TM
Tatelano M's update16 Dec 2023, 21:32
Reviewer Update
September i was billed twice for Rain One subscription 1st and 25, of which was then corrected.
Now this, and I am persecuted for changing dates, no internet currently, I've called several times, some of your agents are rude, they my fault ill fix by paying extra.
I,d appreciate your speedy assistance
Now this, and I am persecuted for changing dates, no internet currently, I've called several times, some of your agents are rude, they my fault ill fix by paying extra.
I,d appreciate your speedy assistance
TM
Tatelano M's updateReviewer Update
17 Dec 2023, 08:11Good day,
I only look forward to paying December bill
And I can confirm that my internet has been restored
Thank you
I only look forward to paying December bill
And I can confirm that my internet has been restored
Thank you
TM
Tatelano M's update17 Dec 2023, 08:11
Reviewer Update
Good day,
I only look forward to paying December bill
And I can confirm that my internet has been restored
Thank you
I only look forward to paying December bill
And I can confirm that my internet has been restored
Thank you
TM
Tatelano M's updateReviewer Update
20 Dec 2023, 08:34And if I may ask, was the issue corrected?
and how much will be debited.?
and how much will be debited.?
TM
Tatelano M's update20 Dec 2023, 08:34
Reviewer Update
And if I may ask, was the issue corrected?
and how much will be debited.?
and how much will be debited.?
TM
Tatelano M's updateReviewer Update
20 Dec 2023, 10:58I hope we talking about December bill?
TM
Tatelano M's update20 Dec 2023, 10:58
Reviewer Update
I hope we talking about December bill?