aS
ashley S

1 reviews | Active since Jan 2016

26 Feb 2021, 09:54

Absurd service provider support

The support and customer care of this company is actually ridiculously i had to call in multiple times sent multiple emails for my account to be reactivated after payment and my account is still not activated after 4days in this day and age it is absurd to wait 4 days with no internet after payment and still not to get a call back or any response when ever i call the consultants are un helpful and they keep escalting to the billing teams which i think maybe there is billings teams because no one gets back to you

this company is the worst by far i will never recommend them

day 5 will be waiting for a call back hey they got my money so I will just have to wait until they can call back or sort out the nerve of these people

0
Replies (2)
Rain
Rain's reply26 Feb 2021, 11:42
Official
Good morning Ashley.

I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.

Regards
Mosa
aS
ashley S's update26 Feb 2021, 18:39
Reviewer Update
Hi mosa
Why act like your company is pro active if they not day 5vi still don't have internet someone is not doing they job and I have to deal with a bunch of idiots that don't even know they own system I