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Thanda T
1 reviews | Active since Dec 2018
22 Apr 2021, 14:16
ABSOLUTLEY TERRIBLE SERVICE, NO INTERNET SINCE THE 19TH
I have had no internet since the 19th, i have logged tickets and all i'm getting is emails going back and forth and i dont understand how I'm supposed to be responding to emails when my internet is down. This was my first month and with this kind of service i'm receiving from you there is no way i'll continue using rain Even now I still dont have internet and not even one person even has bothered to phone me or tell me something usefull on how this can be fixed
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
22 Apr 2021, 14:48Hi Thanda.
My apology for the inconvenience.
I do see that an agent asked you to provide them with a phone number and I also see that you did provide the phone number and please note that a network agent will contact you.
Kind Regards
rain.
My apology for the inconvenience.
I do see that an agent asked you to provide them with a phone number and I also see that you did provide the phone number and please note that a network agent will contact you.
Kind Regards
rain.
Rain's reply22 Apr 2021, 14:48
Official
Hi Thanda.
My apology for the inconvenience.
I do see that an agent asked you to provide them with a phone number and I also see that you did provide the phone number and please note that a network agent will contact you.
Kind Regards
rain.
My apology for the inconvenience.
I do see that an agent asked you to provide them with a phone number and I also see that you did provide the phone number and please note that a network agent will contact you.
Kind Regards
rain.
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Thanda T's updateReviewer Update
22 Apr 2021, 16:13Yes they called me but couldnt help so they said they think it might be a billing issue, but how can that be when i've paid in advance for this month, so im still stuck with no internet
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Thanda T's update22 Apr 2021, 16:13
Reviewer Update
Yes they called me but couldnt help so they said they think it might be a billing issue, but how can that be when i've paid in advance for this month, so im still stuck with no internet
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Thanda T's updateReviewer Update
23 Apr 2021, 12:59Do you guys even care about your customers??????, 5th day today and I still dont have internet that I paid for with my own money. I have never exparienced such bad service in my entire life, you must etleast have one competent person that works there that is able to assist
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Thanda T's update23 Apr 2021, 12:59
Reviewer Update
Do you guys even care about your customers??????, 5th day today and I still dont have internet that I paid for with my own money. I have never exparienced such bad service in my entire life, you must etleast have one competent person that works there that is able to assist
Rain's replyOfficial
23 Apr 2021, 13:46Hi Thanda
I apologise for the inconvenience caused.
Please allow me to investigate and I will get back to you l.
Regards
rain
I apologise for the inconvenience caused.
Please allow me to investigate and I will get back to you l.
Regards
rain
Rain's reply23 Apr 2021, 13:46
Official
Hi Thanda
I apologise for the inconvenience caused.
Please allow me to investigate and I will get back to you l.
Regards
rain
I apologise for the inconvenience caused.
Please allow me to investigate and I will get back to you l.
Regards
rain
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Thanda T's updateReviewer Update
23 Apr 2021, 15:07Its 3oclock now and the day is almost over and i'm still waiting, I'm guessing this means I'll be spending the weekend without any internet wow!!!!
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Thanda T's update23 Apr 2021, 15:07
Reviewer Update
Its 3oclock now and the day is almost over and i'm still waiting, I'm guessing this means I'll be spending the weekend without any internet wow!!!!
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Thanda T's updateReviewer Update
24 Apr 2021, 09:55I am still waiting to hear something from somebody about whats going on, is there anybody working on my issue at all????????
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Thanda T's update24 Apr 2021, 09:55
Reviewer Update
I am still waiting to hear something from somebody about whats going on, is there anybody working on my issue at all????????
Rain's replyOfficial
24 Apr 2021, 11:13Hi Thanda.
We apologize for the inconvenience. Please note that we have sent you an email for further assistance.
Regards
rain
We apologize for the inconvenience. Please note that we have sent you an email for further assistance.
Regards
rain
Rain's reply24 Apr 2021, 11:13
Official
Hi Thanda.
We apologize for the inconvenience. Please note that we have sent you an email for further assistance.
Regards
rain
We apologize for the inconvenience. Please note that we have sent you an email for further assistance.
Regards
rain