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Simonique V

1 reviews | Active since Sept 2024

26 Sept 2024, 18:02

Absolutely useless! The most aggravating service ever!!

I have been a client of Rain Service Provider, and it has been an absolute nightmare. Every month, I struggle to get the service I pay for, as my WiFi is consistently cut off due to their incompetence. Despite paying the WIFI, I'm forced to prove my payments every single month and even then...they still deduct money from my account! Why should I endure this ridiculous admin hassle as a loyal customer? As a developing professional, my work is jeopardized by their failures, costing me opportunities while they continue to take my money. They give me multiple reference numbers with no follow-up, leaving my concerns ignored. If HelloPeter had a zero rating option, I would choose that in a heartbeat! Avoid Rain Service Provider at all costs if you value your money and your sanity.

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Replies (2)
Rain
Rain's reply26 Sept 2024, 18:09
Official
Hi Simonique V, 

Thanks for bringing this to our attention.

We are sorry your rain experience hasn't been as good as you expected. 

We are currently looking into this matter to resolve your issue and will contact you for further updates.

Thank you. 
rain.
SV
Simonique V's update27 Sept 2024, 17:22
Reviewer Update
Hello Rain, I received a quick response last night after posting my review about your terrible, disgusting services. However, as expected, your response was as useless as the service you provide. I spoke to Ghiyaath last night about my issue, and unsurprisingly, he gave me yet another reference number and more empty promises, just like the rest of your customer service team. He assured me that he would log a request and follow up, but when I called the same number he contacted me from, there was no answer. As usual, NO ONE ever follows up or picks up their calls!

This situation has become a complete joke! To future potential Rain clients, don't waste your money. They only take and take, while your WiFi remains deactivated 90% of the time, even after you've paid. What’s even more ridiculous is that despite having set up recurring card payments, I still need to prove to them that they've taken my money for the WiFi.