Absolutely Terrible Service – Unauthorised Charges & No Accountability

I am beyond frustrated with Rain's shocking service and complete lack of accountability. They unauthorisedly deducted money from my account, and despite numerous calls and emails, I have received nothing but empty promises and delays.

This is not the first time they have wrongfully taken money from me. I was assured that my card would be removed from their system to prevent this from happening again, yet here we are. I cancelled my services months ago, yet they continued charging me and are only stopping my services now. How is this even acceptable?

Every day, I am told, "Your case has been escalated, and the billing team will be in touch." Yesterday, I was promised a call to confirm my banking details—it never happened. I have had to spend even more money calling them to chase down my own refund.

Why is it so easy for Rain to take money that does not belong to them, but so difficult for them to return it? The level of incompetence and disregard for customers is appalling. If this is how they treat their customers, I strongly advise against using Rain's services.

I am now left with no choice but to escalate this matter legally and expose their ********* practices. If you’re considering Rain, stay away!