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Gaylene M

1 reviews | Active since May 2022

05 Sept 2022, 14:04

Absolutely terrible service

Absolutely terrible service. I paid on 25 August and received the Router on 26 August. It has been a week and a half and none of my devices are able to connect. I've called multiple times, they escalated it more than twice. I submitted about 4 web tickets. I've had numerous promises to be called back and still haven't found any joy. WOULD NOT RECOMMEND!!!

0
Replies (5)
Rain
Rain's reply05 Sept 2022, 14:11
Official
Hi ***lene.

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you,
rain.
GM
Gaylene M's update05 Sept 2022, 16:09
Reviewer Update
I've already tried that on instruction from one of your agents. It didn't help.
GM
Gaylene M's update07 Sept 2022, 08:03
Reviewer Update
So you guys promptly responded to my complaint and promised me high and low that a field agent will be sent out yesterday to personally check my connection. I evrn received an e-mail stating that the agent will contact me when he is on the way... I'm still waiting.
GM
Gaylene M's update07 Sept 2022, 09:07
Reviewer Update
Nope. That is not what I was told. The e-mail received from you guys stated that the agent will come yesterday and will let me know when he is on the way. No one told me about 24 hours. But its fine. I canceled my subscription. There's no use anyway. Even from all the calls and escalations I made since I got the router, no one has gotten back to me. You people got your money and just ***** the client right? So what if they've never been able to connect since they purchased the product!
GM
Gaylene M's update07 Sept 2022, 18:22
Reviewer Update
UPDATE: One of your field agents was at my residence this morning and the matter was resolved. Thank You.