CM
CHRIS M
1 reviews | Active since Jun 2015
27 Jun 2020, 22:27
Absolutely terrible customer support service
For weeks, I have been waiting for RAIN to sort out the billing on my account but as it seems as Rain has already mastered the art of poor customer service and lack of reply. I will welcome any opportunity to resolve this matter at the very soonest. Chris
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
28 Jun 2020, 10:07Hi Chris
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note an agent will be in contact with you to assists.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note an agent will be in contact with you to assists.
Stay safe.
Regards
Fattima
Rain's reply28 Jun 2020, 10:07
Official
Hi Chris
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note an agent will be in contact with you to assists.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note an agent will be in contact with you to assists.
Stay safe.
Regards
Fattima
CM
CHRIS M's updateReviewer Update
02 Jul 2020, 08:03Hi Fattima,
I am writing to complain AGAIN of the poor service I received from Rain this past month and still ongoing. I was called by an agent of Rain on Monday 29/06/2020 at 09.26 am to respond to my complaint.
The agent did not resolve and offer nothing by the way of solution when she called. Your agent then concluded that the matter has been escalated to the billing team and I will contacted later on that day for an update. We ended our conversation without either of us having accomplished anything.
I am most annoyed that I wasted a good part of my morning with that phone call. My impression of Rain has been tarnished, and I am now concerned about how my existing account is being managed by your company. Furthermore, Rain went ahead billed me almost over 10 times for the ulimited 4 g 24/7package. For a package service that cost R479, my bank account was debited over R3500? See link: https://prnt.sc/ta7ol8 & https://prnt.sc/ta7xmb
I am appalled and disgusted that any reputable company would conduct business in such a way. No notification was received by me regarding the downgrade before the changes on your system took place. Basically, Rain took it upon itself to swift me over between tariffs without informing me and obliged me to cough up the bill. I was actually ********** in broadday light.
You may reply to me at this message or call me.
Chris
I am writing to complain AGAIN of the poor service I received from Rain this past month and still ongoing. I was called by an agent of Rain on Monday 29/06/2020 at 09.26 am to respond to my complaint.
The agent did not resolve and offer nothing by the way of solution when she called. Your agent then concluded that the matter has been escalated to the billing team and I will contacted later on that day for an update. We ended our conversation without either of us having accomplished anything.
I am most annoyed that I wasted a good part of my morning with that phone call. My impression of Rain has been tarnished, and I am now concerned about how my existing account is being managed by your company. Furthermore, Rain went ahead billed me almost over 10 times for the ulimited 4 g 24/7package. For a package service that cost R479, my bank account was debited over R3500? See link: https://prnt.sc/ta7ol8 & https://prnt.sc/ta7xmb
I am appalled and disgusted that any reputable company would conduct business in such a way. No notification was received by me regarding the downgrade before the changes on your system took place. Basically, Rain took it upon itself to swift me over between tariffs without informing me and obliged me to cough up the bill. I was actually ********** in broadday light.
You may reply to me at this message or call me.
Chris
CM
CHRIS M's update02 Jul 2020, 08:03
Reviewer Update
Hi Fattima,
I am writing to complain AGAIN of the poor service I received from Rain this past month and still ongoing. I was called by an agent of Rain on Monday 29/06/2020 at 09.26 am to respond to my complaint.
The agent did not resolve and offer nothing by the way of solution when she called. Your agent then concluded that the matter has been escalated to the billing team and I will contacted later on that day for an update. We ended our conversation without either of us having accomplished anything.
I am most annoyed that I wasted a good part of my morning with that phone call. My impression of Rain has been tarnished, and I am now concerned about how my existing account is being managed by your company. Furthermore, Rain went ahead billed me almost over 10 times for the ulimited 4 g 24/7package. For a package service that cost R479, my bank account was debited over R3500? See link: https://prnt.sc/ta7ol8 & https://prnt.sc/ta7xmb
I am appalled and disgusted that any reputable company would conduct business in such a way. No notification was received by me regarding the downgrade before the changes on your system took place. Basically, Rain took it upon itself to swift me over between tariffs without informing me and obliged me to cough up the bill. I was actually ********** in broadday light.
You may reply to me at this message or call me.
Chris
I am writing to complain AGAIN of the poor service I received from Rain this past month and still ongoing. I was called by an agent of Rain on Monday 29/06/2020 at 09.26 am to respond to my complaint.
The agent did not resolve and offer nothing by the way of solution when she called. Your agent then concluded that the matter has been escalated to the billing team and I will contacted later on that day for an update. We ended our conversation without either of us having accomplished anything.
I am most annoyed that I wasted a good part of my morning with that phone call. My impression of Rain has been tarnished, and I am now concerned about how my existing account is being managed by your company. Furthermore, Rain went ahead billed me almost over 10 times for the ulimited 4 g 24/7package. For a package service that cost R479, my bank account was debited over R3500? See link: https://prnt.sc/ta7ol8 & https://prnt.sc/ta7xmb
I am appalled and disgusted that any reputable company would conduct business in such a way. No notification was received by me regarding the downgrade before the changes on your system took place. Basically, Rain took it upon itself to swift me over between tariffs without informing me and obliged me to cough up the bill. I was actually ********** in broadday light.
You may reply to me at this message or call me.
Chris