Absolutely shocking service – months without Wi-Fi, **** delivery attempts, and still charging me!

I have been a Rain customer for some time, but my experience since August 2025 has been nothing short of disastrous and has left me completely fed up. In August, my router suddenly stopped providing Wi-Fi connectivity – only the Ethernet cable worked. I contacted Rain support right away, and they confirmed I needed a replacement router. Fine, I accepted that. But what followed was an unacceptable wait. It took until 14 January 2026, partly my fault I am guessing, for the new router to finally arrive. Worse still, the courier service (CCD) claimed they had visited my premises and attempted delivery 3 days earlier (around 11 January), but no one showed up at my new address in Milnerton (even though pin locations had been sent). No missed call, no notification, nothing. This appears to be a false delivery attempt, which is dishonest and prevented me from getting connected sooner. The new router arrived without a SIM card inserted or any activation support. No connectivity at all. I've reached out multiple times for technical assistance, SIM insertion help, activation, or even basic troubleshooting – but received zero meaningful help. Radio silence or unhelpful responses. Meanwhile, Rain continues to debit my account every month for a service I'm not receiving. I'm paying for nothing – no internet, no Wi-Fi, no resolution. This level of incompetence, poor communication, unreliable logistics, and blatant disregard for customers is unacceptable. I've never dealt with such shocking service from an ISP. If you're considering Rain, think twice – especially if you rely on reliable home internet. I don't know what else to do at this point. I've escalated where I can, but nothing changes. Avoid Rain until they sort out their delivery, support, and billing issues. Highly not recommended. 1/5 – and that's generous.