Absolutely ********** Service

I have no words strong enough to describe how utterly disgusted I am with Rain’s so-called “service.” To call it service would be an insult.

The only good thing that came out of this nightmare is that my bank card expired, so your ridiculous debits can’t go through.

Here’s the story: back in 2022/2023 I had a 4G unlimited package. I moved in with my mother, stopped using it and stopped paying. That should have been the end of it. Fast forward – I move into my own place and against my better judgment, I decide to give Rain another chance. Big mistake.

On 26 September, I received a 5G router for the new unlimited package at R650/month. By 1 October, instead of simply billing me for my new service, you slap me with an ABSURD bill of R1 204, claiming I must pay for a 4G package from 1–30 September 2025. How in the world can you justify charging me for a service I have not used in over three years? You told me to pay R391 to settle the account which I did. Then another R1 was requested, which I paid.

Then, as if that wasn’t outrageous enough, you demand I pay for the 4G service AGAIN & the new package - R1 204. You are so I phone on 23 September and all of a sudden you deem it OKAY to charge for a service I never used and I had to pay the outstanding amount!!!!!

Your billing system is beyond broken, your processes are *********** and your so-called customer service is laughable. For 5 days I have called 3–5 times daily, only to be fobbed off with empty promises of “We’ll escalate to the billing department” – a department that apparently doesn’t even have a direct number. How convenient.

I work in the insurance industry. I know good customer service when I see it – and Rain is the polar opposite. This is the fastest I have ever gone from signing up to cancelling with a company and it is 100% because of your own incompetence.

I will be returning your router and cutting ties permanently. Consider this a warning: you have lost a customer not just because of a mistake, but because of your complete inability to resolve it. Disgraceful.