Absolutely Ridiculous and Unacceptable Services

i have never experienced such poor and pathetic customer services in my life. I have need calling your Call Centre for the past two days to report an issue with 4G that is not connecting and still the issue has not been resolved (Ticket Number: ***9). Yesterday called 8 times and my calls were calls were literally dropped by your staff. Eventually I did manage to talk to a lady by the name of Aviwe that took the mobile number linked to the account ***) in question this morning at 08:24am, but was unable to talk to me as I'm not the account hold due to POPI Act and I fully understand. She then called my Mother the account holder to assist, but she was unable to solve the issue over the phone and logged a Ticket Number: ***9 and gave my Mother a TAT of 72hrs for a Tech to go on site to assist, which is absolutely ridiculous and unacceptable. I need call the Call Centre again and demanded to talk to a Team Leader or a Manager and they blatantly refused, but eventually they got hold of Chantal. She then took all the relevant details and promised to call the account holder and call me back after 5mins. She did call me back 11:38am to inform me that she did talk to my Mother and promised to call me & my Mother after 13:30pm to provide us with an ETA, but that never happened. I again made a call to the Call Centre at 14:32pm and spoke to two ladies that blatantly refused again to put me through to Chantel the manager. Its really sad that a company refuse to give service to a paying customer and also have a so called Help Desk that hide behind a protocol, and ae not willing to assist at all!!