jV
jakey V
1 reviews | Active since May 2024
04 Sept 2024, 17:01
Absolutely ridiculous and frustrating internet
My speed run 25 - 35Mb/s right through the night and in the morning till the afternoon at 12 then my speed drops drastically to 1 - 2Mb/s
This is really so frustrating and annoying. Really I need a answer right now!!! ASAP.
Signal is great and it shows full bars but slow speed in the afternoon and even now!!!. I tried changing the network type like 4G only and 5G,4G,3G type but its actually the same speed.
You guys must seriously sort out your towers because of to many traffic.
I need a idea on when exactly will there be 5G coverage by me, Few month back you guys could not say and its been a few months and still no 5G coverage by me.
Send your tech guys to come place a 5G tower here by me for coverage.
Helpful (0)
Replies (13)0
Replies (13)Rain's replyOfficial
04 Sept 2024, 17:19Hi Joachim V,
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Rain's reply04 Sept 2024, 17:19
Official
Hi Joachim V,
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.
Regards,
rain.
jV
jakey V's updateReviewer Update
04 Sept 2024, 21:30OK great, I will take screenshots of every day speed and sometimes at night just to see how many times I experience downtime.
jV
jakey V's update04 Sept 2024, 21:30
Reviewer Update
OK great, I will take screenshots of every day speed and sometimes at night just to see how many times I experience downtime.
jV
jakey V's updateReviewer Update
14 Sept 2024, 06:38Basically the entire time
jV
jakey V's update14 Sept 2024, 06:38
Reviewer Update
Basically the entire time
jV
jakey V's updateReviewer Update
16 Sept 2024, 10:57OMW I have done this also a million times
jV
jakey V's update16 Sept 2024, 10:57
Reviewer Update
OMW I have done this also a million times
jV
jakey V's updateReviewer Update
20 Sept 2024, 07:27OK. in regards to this you mentioned " however, we can assist when your invoice is generated and we will credit you for the downtime experienced. " how much will it be?
jV
jakey V's update20 Sept 2024, 07:27
Reviewer Update
OK. in regards to this you mentioned " however, we can assist when your invoice is generated and we will credit you for the downtime experienced. " how much will it be?
jV
jakey V's updateReviewer Update
20 Sept 2024, 17:14Ok will do
jV
jakey V's update20 Sept 2024, 17:14
Reviewer Update
Ok will do
jV
jakey V's updateReviewer Update
20 Sept 2024, 17:27Ok so I know I am connected to the nearest tower and you guys said " due to a high intake of traffic on the tower. " SO tell me how are you guys going to fix the issue of high intake of traffic on the tower I am connected to? You guys do not want to lose another customer do you? Specially when it's your tower or network that are the issue.
jV
jakey V's update20 Sept 2024, 17:27
Reviewer Update
Ok so I know I am connected to the nearest tower and you guys said " due to a high intake of traffic on the tower. " SO tell me how are you guys going to fix the issue of high intake of traffic on the tower I am connected to? You guys do not want to lose another customer do you? Specially when it's your tower or network that are the issue.
jV
jakey V's updateReviewer Update
30 Sept 2024, 08:49Hi there, today is the last day so please let me know on the credit.
jV
jakey V's update30 Sept 2024, 08:49
Reviewer Update
Hi there, today is the last day so please let me know on the credit.
jV
jakey V's updateReviewer Update
12 Nov 2024, 14:34Ok and what about today? What about tomorrow? What about the day after tomorrow?
jV
jakey V's update12 Nov 2024, 14:34
Reviewer Update
Ok and what about today? What about tomorrow? What about the day after tomorrow?
jV
Now today I have clear proof that your towers and equiptment is **** and the worst in the world. Every ****mmm time I place the router on a spot on the roof and then the signal is perfect and then all of a sudden later the day the signal dropped down extremely and then I have to get back on the roof and move it again. This has and is happening every single freaking time. Plus I did not receive the correct speed for the past few days.
My account better be amended for me to pay less than half the money because since the beginning of the month its been ****. Plus you guys say you dont send technicions to where I am situated but with all this issues and trouble, you asses could have just made an exception and organise for someone to come!!!!!!!!
STOP MAKING EXCUSES AND APOLOGIES AND DO YOUR JOB!!!!! YOU AND YOUR COLLEGEUES.
i TOLD YOU THAT IF THERE IS A PROBLEM AGAIN IN REGARDS TO SPEED OR TOWER OR SIGNAL THEN I WILL PLACE ANOTHER TERRIBLE REVIEW FOR YOU GUYS.
SO NOW I AM WARNING YOU GUYS TO NOT MESS WITH ME AND NOT TO GIVE ME ANY EXCUSES AND APOLOGIES AND FIX THIS ISSUE ONCE AND FOR ALL.
i AM READY TO POST THE TERRIBLE REVIEW ALREADY ON HELLOPETER AND SOCIAL PLATFORMS, ALL I NEED TO DO IS JUST TO CLICK ON SUBMIT!!!! SO BEWARE OF WHAT YOUR FEEDBACK IS NOW AND NOTE THAT YOU ARE MESSING WITH THE WRONG PERSON.
I DID MANAGE TO BRING DOWN 2 OR 3 COMPANIES IN SOUTH AFRICA THAT WAS STARTING TO GROW BIG AND BELIVE ME I WILL DO IT AGAIN WITH YOU GUYS.
I AM AWAITING YOUR RESPONSE URGENTLY AND MAKE SURE YOU GUYS SOLVE THE ISSUE ONCE AND FOR ALL AND GIVE ME FEEDBACK ASAP ON WHAT THE PLAN IS!!!!!!!!!!!
P.S to whom of the RAIN staff am I talking to here? Name and surname and the precise branch location?
jakey V's updateReviewer Update
16 Nov 2024, 16:04Ok, the connection was restored previously and you shown me that you are not trustworthy and relyable as you did not give me feedback!!!!! Nor have you amended my rain account as mentioned.
Now today I have clear proof that your towers and equiptment is **** and the worst in the world. Every ****mmm time I place the router on a spot on the roof and then the signal is perfect and then all of a sudden later the day the signal dropped down extremely and then I have to get back on the roof and move it again. This has and is happening every single freaking time. Plus I did not receive the correct speed for the past few days.
My account better be amended for me to pay less than half the money because since the beginning of the month its been ****. Plus you guys say you dont send technicions to where I am situated but with all this issues and trouble, you asses could have just made an exception and organise for someone to come!!!!!!!!
STOP MAKING EXCUSES AND APOLOGIES AND DO YOUR JOB!!!!! YOU AND YOUR COLLEGEUES.
i TOLD YOU THAT IF THERE IS A PROBLEM AGAIN IN REGARDS TO SPEED OR TOWER OR SIGNAL THEN I WILL PLACE ANOTHER TERRIBLE REVIEW FOR YOU GUYS.
SO NOW I AM WARNING YOU GUYS TO NOT MESS WITH ME AND NOT TO GIVE ME ANY EXCUSES AND APOLOGIES AND FIX THIS ISSUE ONCE AND FOR ALL.
i AM READY TO POST THE TERRIBLE REVIEW ALREADY ON HELLOPETER AND SOCIAL PLATFORMS, ALL I NEED TO DO IS JUST TO CLICK ON SUBMIT!!!! SO BEWARE OF WHAT YOUR FEEDBACK IS NOW AND NOTE THAT YOU ARE MESSING WITH THE WRONG PERSON.
I DID MANAGE TO BRING DOWN 2 OR 3 COMPANIES IN SOUTH AFRICA THAT WAS STARTING TO GROW BIG AND BELIVE ME I WILL DO IT AGAIN WITH YOU GUYS.
I AM AWAITING YOUR RESPONSE URGENTLY AND MAKE SURE YOU GUYS SOLVE THE ISSUE ONCE AND FOR ALL AND GIVE ME FEEDBACK ASAP ON WHAT THE PLAN IS!!!!!!!!!!!
P.S to whom of the RAIN staff am I talking to here? Name and surname and the precise branch location?
jV
jakey V's update16 Nov 2024, 16:04
Reviewer Update
Ok, the connection was restored previously and you shown me that you are not trustworthy and relyable as you did not give me feedback!!!!! Nor have you amended my rain account as mentioned.
Now today I have clear proof that your towers and equiptment is **** and the worst in the world. Every ****mmm time I place the router on a spot on the roof and then the signal is perfect and then all of a sudden later the day the signal dropped down extremely and then I have to get back on the roof and move it again. This has and is happening every single freaking time. Plus I did not receive the correct speed for the past few days.
My account better be amended for me to pay less than half the money because since the beginning of the month its been ****. Plus you guys say you dont send technicions to where I am situated but with all this issues and trouble, you asses could have just made an exception and organise for someone to come!!!!!!!!
STOP MAKING EXCUSES AND APOLOGIES AND DO YOUR JOB!!!!! YOU AND YOUR COLLEGEUES.
i TOLD YOU THAT IF THERE IS A PROBLEM AGAIN IN REGARDS TO SPEED OR TOWER OR SIGNAL THEN I WILL PLACE ANOTHER TERRIBLE REVIEW FOR YOU GUYS.
SO NOW I AM WARNING YOU GUYS TO NOT MESS WITH ME AND NOT TO GIVE ME ANY EXCUSES AND APOLOGIES AND FIX THIS ISSUE ONCE AND FOR ALL.
i AM READY TO POST THE TERRIBLE REVIEW ALREADY ON HELLOPETER AND SOCIAL PLATFORMS, ALL I NEED TO DO IS JUST TO CLICK ON SUBMIT!!!! SO BEWARE OF WHAT YOUR FEEDBACK IS NOW AND NOTE THAT YOU ARE MESSING WITH THE WRONG PERSON.
I DID MANAGE TO BRING DOWN 2 OR 3 COMPANIES IN SOUTH AFRICA THAT WAS STARTING TO GROW BIG AND BELIVE ME I WILL DO IT AGAIN WITH YOU GUYS.
I AM AWAITING YOUR RESPONSE URGENTLY AND MAKE SURE YOU GUYS SOLVE THE ISSUE ONCE AND FOR ALL AND GIVE ME FEEDBACK ASAP ON WHAT THE PLAN IS!!!!!!!!!!!
P.S to whom of the RAIN staff am I talking to here? Name and surname and the precise branch location?
jV
jakey V's updateReviewer Update
17 Nov 2024, 12:37 I will only be available later today at 4 o clock
jV
jakey V's update17 Nov 2024, 12:37
Reviewer Update
I will only be available later today at 4 o clock
jV
jakey V's updateReviewer Update
21 Nov 2024, 14:41Ok now what the hell is this again? I cant even open a simple webpage like google now and the only way for me to come online with hellopeter is for me to borrow someone elses data, thats how I am able to leave this review/reply now!!!!!
Absolutely bull****.
Hope you guys realise the pathetic service you are rendering to me at the moment.
Also remember I said if anymore issues the I will review you guys bad eveywhere. So I did facebook and 4x4 community website.
I want this problems sorted out once and for all.
So how much credit am I getting month end when payment is almost due again?
Absolutely bull****.
Hope you guys realise the pathetic service you are rendering to me at the moment.
Also remember I said if anymore issues the I will review you guys bad eveywhere. So I did facebook and 4x4 community website.
I want this problems sorted out once and for all.
So how much credit am I getting month end when payment is almost due again?
jV
jakey V's update21 Nov 2024, 14:41
Reviewer Update
Ok now what the hell is this again? I cant even open a simple webpage like google now and the only way for me to come online with hellopeter is for me to borrow someone elses data, thats how I am able to leave this review/reply now!!!!!
Absolutely bull****.
Hope you guys realise the pathetic service you are rendering to me at the moment.
Also remember I said if anymore issues the I will review you guys bad eveywhere. So I did facebook and 4x4 community website.
I want this problems sorted out once and for all.
So how much credit am I getting month end when payment is almost due again?
Absolutely bull****.
Hope you guys realise the pathetic service you are rendering to me at the moment.
Also remember I said if anymore issues the I will review you guys bad eveywhere. So I did facebook and 4x4 community website.
I want this problems sorted out once and for all.
So how much credit am I getting month end when payment is almost due again?
jV
jakey V's updateReviewer Update
21 Nov 2024, 14:50And dont tell me towers again as I said a million times, make a plan and get more up here by me or give me discount every month until I get the correct speed every day
jV
jakey V's update21 Nov 2024, 14:50
Reviewer Update
And dont tell me towers again as I said a million times, make a plan and get more up here by me or give me discount every month until I get the correct speed every day
