Absolutely pathetic service...

Stayed in one address where I had no issues with 5G. Moved at the 1st of October..Moved literally one street block away and had connectivity.

The lady I spoke to arranged for a technician to come out and check what is wrong and maybe install an outdoor router. I gave them a time of 15:00. That time came and went. So I phoned them to cancel.

I get told that is fine but I will be billed at end of October. Which is totally unfair because I have NO coverage for 5G.

I then asked for an immediate cancellation. Which I was told will be given through to the team leader and after that the logistics team will contact me to arrange the pick up of the router.

That was on the 11th of October. I was also sent an email of the conversation regarding the immediate cancellation.

It is today the 20th of October and I haven't received one call or email to confirm the immediate cancellation request or pickup of the router.

The reference nr for the email and request is ***.

Let me put it like this...RAIN....just put in the immediate cancellation as discussed because there will be serious consequences if you debit money at month end for a service I didn't use and can't use.

I want this sorted before month end...and can someo e please phone me so I know this is sorted.