Absolutely no support or customer service from Rain.

Good day, I have been with Rain for some time now and while I don't have much to complain about in terms of coverage, I must sadly say that their support and after-sales service is beyond tragic. I lost my bank card during the lock-down and figured that because of the fact that I can do most of my banking from my app, I don't need to go out during the lock-down to fetch a new card from the bank. That was until Rain's stop order failed to go off, not the first time, but normally I would just make a manual payment with my card and all will be right. Since I didn't have my card this time, I needed their banking details to make a payment from my app. In the space of two days I corresponded 5 times, (reference numbers (***); (***) and (***)) and two emails, trying to get their banking details to make a manual payment before my service is suspended. Except for automated replies, they did not respond to one single query. After all else failed, I was forced, this morning, to go out during the lock-down, literally risking my life, to the bank to replace my lost card so that I can make a manual payment. While at the bank I asked the consultant to check for me if the mistake is on the bank's side or Rain's side, he rep**** that there is more than enough money in the account and that there is no reason from their side that the order should not have gone through and to please contact my service provider, which is Rain. Knowing that I have tried contacting my service provider nothing less than five times in the space or 48 hours and got no response, I opted to go to Hello Peter. I was not surprised to see how many complaints this company have with regards to their customer support and after-sales service. I realize that in terms of internet providers they are some of the cheapest in South Africa, but that won't change the fact that they are going to loose customers if they don't do something about their tragic service. I am sorely disappointed in this company.