Absolutely NO SUPPORT from Rain "support"

I received a message on the weekend stating that my account was in arrears and promptly cut my service. This was in spite of the fact that my account is current and has a debit order facility. I had to make an immediate payment which means my account is in credit.Despite numerous E mails I have yet to get a lucid reply. I have spent over 30 mins on hold whereby Support doesn't answer. I called Sales and they put me through to Amahle who then left me on hold for 10 mins and dropped the call. I called again and was put on hold for 10 mins until the call dropped. I have never come acroos such gross inefficiency and apathy towards a client.