Absolutely No Response??? Am I Invisible???

Please see below my Original Review...

No connectivity?!?

Good Day

Like many others I signed up for Rain 4G during the hard lockdown. I am now on invoice number 5 and still dont have connectivity. The connection speed is so slow it constantly drops. I have lodged countless queries and to date no one has assisted me. It's like customer service is non existant. If this is not rectified in the next 24 hours I will reverse the debit orders and cancel my subscription.

Rain Internet Service Provider's reply: 05 Jul 2020, 11:54

Hi Delano

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards Yeoline

Delano P: 08 Jul 2020, 09:33

Update, Yeoline called me on the 05 July 2020, not to assist me with my problem but rather to tell me that she could not assist because she did not have access to her system or satellite to see which tower I was connecting to, therefore she could not assist me. We then agreed that she would call me on 06 July 2020, it is now 08 July 2020 and I have not heard from anyone??? This is beyond pathetic customer service, how do you expect to grow your network when customers like myself have shown you loyalty despite network issues and you refuse to assist them?

This is my last cry for help, if I am not assisted by today I will lodge a case at ICASA.