1 reviews | Active since Mar 2019
Absolutely HORRIBLE EXPERIENCE and CUSTOMER SERVICE. RAIN is Dishonest
Absolute nonsense.
I waited about 10 minutes for this website to load so I can leave this review.
Rain you have no idea how much you disappoint. It's like biting into what seems to be a chocolate chip cookie only to find out its raisins.
I signed up on rain, ordered my router, and paid the R500 for the uncapped 5G. When I was set up and ready I got a mere maximum of 2MB per second on a good day.
I contacted Rain, and they said they will change things on their side and I need to put my router off for 10 minutes and then power it back on.
I did this and NO AVAIL.
I emailed again, NO REPLY.
I emailed again.
NO REPLY
I went on the website to contact support, NO REPLY.
I even went to Facebook and messaged them there.
ALMOST A MONTH LATER, they reply asking for my details on facebook.
I rep**** with my address and email address.
NO REPLY.
This has been a month of little to 0 internet access for me. I rely on the internet for work, I work from home sometimes and I have been forced to connect to a wifi hotspot to buy DATA to do my work and relax, etc.
I have canceled my service with RAIN, I expect a full refund, or I will keep the router they provided me and use it as a home router when I get proper internet from Herotel.
They do not come back to you. They do not provide ANY customer service. They just want your money, that's it.
And before they try say "But did you check if 5G is in service in your area?"
Yes, yes I did. And it said I'll have excellent service. -99dBm on average thank you. I can't even perform speed tests. I can't even send a WhatsApp message or look at a WhatsApp story on this ridiculous thing you call Internet Service/Access.
And still, you expect me to pay for another month after this month has been canceled?
Where Is my money for this month when I canceled early in May? Nope. You did not come back to me whatsoever.
this review will also probably only be seen in the year 2044 during the pandemic of bat pox or some nonsense like that.
What a lousy company with lousy employees and LOUSY customer service. I'd rather bite into a cookie of dog excrement knowing it's dog excrement than bite into a ****** chocolate chip-looking cookie only to find out its raisins.
Absolutely horrible.
I have a better chance of finding a signal by sticking aluminum foil in my ears and having a copper wire run from my ****** straight into the wall socket than by getting signal with rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
As thats all you do. Leave a generic response usually via email and then nothing.
As thats all you do. Leave a generic response usually via email and then nothing.
How are we going to go forward now.
I want to order uber eats and I cant even OPEN the app.
I am now gettin speeds of 0.4mb down and 0.1 up.
How are we going to go forward now.
I want to order uber eats and I cant even OPEN the app.
I am now gettin speeds of 0.4mb down and 0.1 up.
And collect your router.
Otherwise. I can keep the router and sell it to reimburse me for my money.
The choice is yours rain.
I have had enough.
I am irritated and fed up.
And collect your router.
Otherwise. I can keep the router and sell it to reimburse me for my money.
The choice is yours rain.
I have had enough.
I am irritated and fed up.
Please do note that the router can be picked up once my refund has been received.
I understand your efforts for trying to resolve the matter.
But it has not been resolved.
The download speed sometimes got better but the upload was a constant mess at under 1mb per second. You can test that on any given day. Any given moment and it will remain under 1mbps. I have not seen it above 1mbps EVER.
Now this hugely affected online gaming for me too.
As I was sitting and still am with OVER 1000ms of ping.
1000ms of ping is completely unplayable. Some games do not even open when you have 1000ms of ping .
I couldn’t PLAY one game. NOT even one. The only thing i could do. Was barely stream. I couldn’t upload videos, tiktoks, facebook pictures, instagram pictures. Nothing.
I rely on live-streaming as a means of income too. Which forced me to take my whole setup on some weekends to a friends house where i could stream with proper internet.
This isn’t fair and has not been fair.
I tried cancelling earlier. You did not respond.
I tried contacting support earlier. You did not respond.
Only once I came to hello peter for everyone to see, you responded.
HOW is this far? When i tried cancelling not even a week after TRYING to use your services. Under the impression that i will be refunded for the days i have not used for the month I paid for. But I couldn’t becAuse when i cancelled on your website it just told me there is already a ticket. BUT NO replies. NO emails. Nothing.
Please do note that the router can be picked up once my refund has been received.
I understand your efforts for trying to resolve the matter.
But it has not been resolved.
The download speed sometimes got better but the upload was a constant mess at under 1mb per second. You can test that on any given day. Any given moment and it will remain under 1mbps. I have not seen it above 1mbps EVER.
Now this hugely affected online gaming for me too.
As I was sitting and still am with OVER 1000ms of ping.
1000ms of ping is completely unplayable. Some games do not even open when you have 1000ms of ping .
I couldn’t PLAY one game. NOT even one. The only thing i could do. Was barely stream. I couldn’t upload videos, tiktoks, facebook pictures, instagram pictures. Nothing.
I rely on live-streaming as a means of income too. Which forced me to take my whole setup on some weekends to a friends house where i could stream with proper internet.
This isn’t fair and has not been fair.
I tried cancelling earlier. You did not respond.
I tried contacting support earlier. You did not respond.
Only once I came to hello peter for everyone to see, you responded.
HOW is this far? When i tried cancelling not even a week after TRYING to use your services. Under the impression that i will be refunded for the days i have not used for the month I paid for. But I couldn’t becAuse when i cancelled on your website it just told me there is already a ticket. BUT NO replies. NO emails. Nothing.
If not. Ill give them a call tomorrow or monday to confirm this.
I do expect my refund to be in my account to within 7-10 business days after 6 june. When you processed said refund.
I will not just Back down from this please understand that.
If not. Ill give them a call tomorrow or monday to confirm this.
I do expect my refund to be in my account to within 7-10 business days after 6 june. When you processed said refund.
I will not just Back down from this please understand that.