Absolutely disgusting service from Rain

I am extremely disappointed with Rain’s billing practices and overall service. On 1 January 2026, they debited R1300 from my account even though I had already paid my premium of R650. This was clearly an overcharge, yet they are now refusing to refund me.

Despite providing proof of payment and raising the issue with them, they have failed to resolve it. Instead of correcting their mistake, they have the audacity to send me messages claiming that I am in arrears! How can I be in arrears when they are the ones who owe me money?

To make matters worse, the WiFi connection is terrible. The signal is inconsistent, speeds are slow, and the service does not match what is being advertised. You end up paying premium prices for substandard connectivity.

Their billing system is a mess, their customer service is unhelpful, and the network performance is unreliable. I would not recommend Rain to anyone. Be very careful — you may end up being overcharged and then blamed for their own errors.