SD
Shahil D

1 reviews | Active since Sept 2022

06 May 2023, 08:48

Absolutely disgusting network quality

Non existent internet connection at R479 a month. A connection that is unreliable and bull****. I've spent over one hour trying to log into a game that uses kb/s, can't even load a web page absolute ****. They also cannot address consumer complaints accurately and timely as this is now the 8th time or so complaining and I'm a long term reviewer. Their network will end up costing you time effort and money. Do not give your money to such a pathetic company that cannot address this serious complain for so long. They have just given excuses after excuses. So why then does my internet randomly shoot up to a decent 1.3mb/s or 1.5mb/s whenever it feels like and then 95% of the other time it's absolutely good for absolutely nothing!!! Shamitha. Gopal @gmail. Com, Mkondeni is the area. Before u ask dumb **** n waste more of my time. Sort yourlls **** out with the profits you making. Ultimatelyy long term review with screenshots and videos of your company is poor and pathetic over 6 years plus. It took about 10mi.just to load this web page as well, something optimized for mobile as well. Imagine trying to use this connection on a pc and Xbox or Playstation it will never work. You will download a 200mb file in 3hours

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Replies (20)
Rain
Rain's reply06 May 2023, 08:54
Official
Hi Shahil.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 
SD
Shahil D's update06 May 2023, 09:04
Reviewer Update
Everything you open on rains service tells you that the network is unstable and proceeds to either close or takes 1 hour to load things...

Tiktok, unstable network. Twitch unstable network.
Tik live doesn't even want to load.
YouTube goes round and round on 240p and 144p just buffering. Is this the quality of 4g over 6 years that you provide for R479 a month a non reliable internet connection thinking that you can get away with one or 2 people suffering with poor quality.. Your expect a debit order on time but cannot provide me with a stable connection. Based on my connection and woes with yourll I should pay like R120 a month for yourlls pathetic service when I'm getting 2mb/s and a reliable average of 650kb/s from mtn, telkom, vodacom etc in the same damn place, same device etc
SD
Shahil D's update08 May 2023, 07:30
Reviewer Update
Hello, it is still terrible. The ms is unstable to say the least. It cannot hold down a 50ms or 60ms. It fluctuates creates lag creates delays. Twitch stream closes automatically because the network cannot stay stable in anyway. Tiktok does not load it hangs. YouTube does not load it hangs on the main screen not even playing a video. Gaming times out on the login screen, like really.

Between eskom and yourlls network, there's no difference with service delivery. Upgrade the hardware yourll have installed!!!!

Dial up was more reliable then this supposed 4g connection. It's more like hsdpa -
SD
Shahil D's update11 May 2023, 21:00
Reviewer Update
The internet has worked where it is for the past however many years.. From abit before my 1st review here it has been unstable. The router has been where it is for years.

For the past week Alone in the mornings around 6 or just before for a few hours it does not work and then it works great a hour or 2 later for a hour or 2.

Then I'll get a fluctuating ms for a while then it's gone again for a while in the afternoon.

Then when it's back it's fluctuating. Like now after loadshedding the internet has just taken 1 hour to come right without moving the router at all. Like I've said the router has sat in there for years after I tested for a constant performance by monitoring the network n not running a once off speed test
SD
Shahil D's update11 May 2023, 21:01
Reviewer Update
You yourself can see how many years I have been with rain
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Shahil D's update13 May 2023, 16:54
Reviewer Update
Hi i have moved the router as your previous comment rebooted 100 times. tried it in different places for various amounts of time and the ping cannot hold stable for more then a hour. Can you listen to my problem instead of tryig to give me useless troubleshooting methods when its clear as day there is something wrong with the INFRASTRUCTURE.

I AM BUSY WITH CODM WORLD CHAMPIONSHIPS AND THE NETWORK HAS COST ME 3 GAMES SO FAR WITH A PINH THAT GOES FROM 50 TO 200 AND INBETWEEN EVERY FEW MOMENTS.

THERE IS SOMETHING WRONG WITH THE INFRASTRUCTURE THAT IS MESSING YOURLLS SIGNAL ABOUT. FIX IT!! FOR TWO WEEKS THE PING CANT EVEN REMAIN AT 50MS FOR A HOUR EVEN WITH PERFECT SIGNAL. FIX THE INFRASTRUCTURE N COMPONENTS CHECK THEM. This is like a clown show now
SD
Shahil D's update13 May 2023, 16:57
Reviewer Update
See now yourll blaming loadshedding. This has been like this for 2 weeks now. The ping cannot stay stable for more then one hour. And ive moved the router everywhere. Please send all these messages to a supervisor n manager. Im not losing out a chance of 700 000$ cause yourll cannot provide the internet quality that yourll should n are giving me nonsene troubleshooting methods to go through when its a fault with yourlls infrastructure.very damn clearly after 2 weeks now it can be seen there is a fault. Please refer these reviews n messages to a supervisor n technician for furter support to rectify the issue. Number 27 predator in apex and almost number 10 on codm in esports and i must deal with this **** from yourll
SD
Shahil D's update13 May 2023, 20:49
Reviewer Update
As far as I know payment is up to date and the debit order is on the 25th which I do actually need to change to the 1st.

Listen for 2 weeks the towers cannot be acting up. It gives connection for like 1 or 2 hours at a 60ms and then reverts back to fluctuating unstable internet where applications even tell you internet is unstable try again.

The network Never used to be like this in the past when we just got the network etc for a while everything was 100% so why is it always unstable for quite a long time now.

And for 2 weeks it is basically half the time non existent.

1 example it just took 10min to get onto the hellopeter site n access the comments to see for a reply.

2 I will show yourll again with a video what the internet does consistently everyday without fail for atleast 2 or 3 hours at a time before some what normal internet stability is restored for like a hour or 2 at the most.

Please see the link below and the right side of the screen that's the ms everywhere in the house for 2 or 3 hours at a time like 3 or 4 times a day for almost 2 weeks now.. that's not right
SD
Shahil D's update13 May 2023, 20:54
Reviewer Update
The person responsible for the account says it was paid on the 1st, I do see it in the app that it says outstanding. You can contact her on ***.
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Shahil D's update13 May 2023, 21:20
Reviewer Update
Please see the ms in this video.. Right hand side edge, just above mid screen

https://drive.google.com/file/d/1njvRpQ3bgXy3qyER-bhpr1NRamWRP0SM/view?usp=drivesdk


and what the network does every few hours without fail and it's been doing this for a while now.

Even when paid, the network has been unstable, I complained last month about it being unstable and from last year sometime it has been giving real bad issues.

In a day the ping can never stay constant for more then a like 3 hours at like the best and the speeds are always slow like really slow, I'll have to 3x or 4x speed up the recording of downloading a 400mb file so it doesn't make it quite a large file to upload.. Even alot of the time a 200mb update or download takes really long too.

That's how bad it's been for prolong periods for a while.. and you have to constantly be moving the router from place to place hoping for it to work and give you back some sort of working connection.

In the absolute best spot here where there was never issues for a really long time it does exactly the samething as mentioned above.

Please see the ms on the right hand side edge.. Just above middle of the right edge..

https://drive.google.com/file/d/1njvRpQ3bgXy3qyER-bhpr1NRamWRP0SM/view?usp=drivesdk
SD
Shahil D's update19 May 2023, 12:39
Reviewer Update
Hi I would like to report almost perfect connection over the past 2 days now. No lag on sites loading or you tube. Ping has been averaging 60 but has been able to stay stable for atleast 80% of the time unlike the previous time, especially the last 2 weeks.
SD
Shahil D's update02 Jun 2023, 09:04
Reviewer Update
Hi the internet is gone back to being unstable. Latency is fluctuating drastically. Sites are taking long to load and you have to refresh 100times. Apps have started saying internet is unstable again. Its been a day and a half now with it back in a almost non working state
SD
Shahil D's update08 Jun 2023, 09:16
Reviewer Update
Thank you,

but this morning so far, It has is currently the ms is fluctuating where streaming game play is not possible as well as just game play the ms is rising n falling from the time I've been up, around 6am.. making everything unstable again. Are they still busy with the tower?
SD
Shahil D's update08 Jun 2023, 09:17
Reviewer Update
Thank you,

but this morning so far, It has been fluctuating, where streaming game play is not possible as well as just game play the ms is rising n falling from the time I've been up, around 6am.. making everything unstable again. Are they still busy with the tower?
SD
Shahil D's update09 Jun 2023, 08:03
Reviewer Update
Hello

I have rebooted this device 20 million times n moved it 20 million times the internet is going back to when I 1st wrote this review.

The internet is non existent this morning. 10min to login to hello Peter. Tiktok says network is unstable. Twitch cannot stream, ms in Codm cannot login from 5 am and from yesterday the network was giving me a ms of 140 - 180.

I'm tired of being told to reboot the device 100 million times when it resolves nothing.

Note... All the trouble shooting of moving the router, rebooting etc does not work! Something is wrong again!
SD
Shahil D's update09 Jun 2023, 08:04
Reviewer Update
So I've had 2 weeks or just less of working internet, and once I paid the internet connection seemed to go back to being abit *******, fix this nonsense
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Shahil D's update09 Jun 2023, 08:07
Reviewer Update
YouTube will not load, plays back in 144p buffering, in tired of you guys saying restart the router when yourlls trouble shooting steps do not aid in any single way with my issue
SD
Shahil D's update09 Jun 2023, 08:09
Reviewer Update
I stopped my work yesterday because of the unreliable network again. On the main day Friday, it looks like I will miss out on yet another day of streaming thanks to the reliablitlity of yourlls network
SD
Shahil D's update09 Jun 2023, 08:09
Reviewer Update
*Reliability
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Shahil D's update09 Jun 2023, 10:48
Reviewer Update
Please see the video. The internet is not working at all.

https://drive.google.com/file/d/1t33K1ANBl283aOPnIj28Mg1GvcQtlKX3/view?usp=drivesdk