Absolutely Disgusting After-Sales Service from Rain

I have never had a worse experience with a service provider. Rain was incredibly eager to make the sale — calling me repeatedly to ensure payment and capture my details — but the moment I needed after-sales support, everything changed. Suddenly, my details “couldn’t be found,” my requests were ignored, and I was given the runaround.

I got Rain specifically for work, and the connection is so slow and unstable that it lags on my work computer — even with nothing else connected. After waiting 10 days for a call back, I finally had to call them myself and be firm (borderline nasty) just to get a response. Even then, the issue was never fixed.

To make matters worse, their so-called “support” acted as if I worked in their IT department, expecting me to troubleshoot everything myself. Apparently, you need to be a technician to get a Rain router working properly, because their staff certainly won’t help you.

The chat bots are useless, offering the same repetitive, unhelpful responses over and over again. It’s infuriating and exhausting.

Rain is absolutely disgusting when it comes to after-sales support — quick to take your money, but completely missing in action when you actually need help.