Absolutely Disgusted by RAIN’s Service and Refund Process

I moved to a new home September only to discover that RAIN has no 5G coverage in my new area. The call-centre agent promptly cancelled my subscription and assured me that a refund for my September premium had been requested. I was told it would take 7–14 working days — yet here we are, over a month later, and still nothing! I’ve made multiple calls, received countless reference numbers, and every time I’m promised feedback that never comes. It’s shocking and unacceptable that a company can so easily take money from consumers and then simply fail to return it. Utterly disgusted — this experience shows that RAIN is just another company that doesn’t value its customers and blatantly ignores accountability.