ABSOLUTELY DISGRACEFUL CONDUCT AND ETHICS

My daughter was involved in an armed home invasion and absolutely everything was ******, including her Rain router. On contacting Rain to report the device ****** she was advised that she would need to pay R4'000 to replace the router. While she accepts responsibility for the device, surely, this is an exorbitant cost??? To top that all, when she enquired whether she could pay it off she was told that should she choose this option she would need to pay the monthly subscription as well until the device is paid in full. How can Rain justify charging someone for a service they obviously will not be receiving as they no longer have a device with which to connect to the network???? Rain - you are a bunch of ****mers and *******s. Shame on you taking advantage of someone who has already experienced such trauma and lost everything, and I mean EVERYTHING, down to the toilet paper she had. You're an absolute disgrace to society.