Absolutely discussed.

I am absolutely discussed by Rain’s ability to fix their infrastructure, get proper technical assistance to their clients, and give appropriate feedback. They have no issues taking your money while you are not receiving the goods paid for. If I could give 0 Stars here I would. For the past three weeks I had bad download and upload speeds, sometimes less than 5MBPS. I noticed that I am connected to a 4G tower while 5G towers are available withing 1.4 to 5 KM Radius. I logged numerous calls for a week every day without any reply. One day I was surprised by a call from one of their agents, their version of the resolution was to reset my router as well as to reset my profile of their side. I was told to test for a few days and that the call will be closed to which I disagreed as there is no confirmation that my issue was resolved, the Agent then promised to mail me back to request progress, this obviously did not happen, and I still had the same issues. I started to log calls again and a few days in got another call from Rain, after another long and very unhappy explanation from my side, I was told by the agent that I am not in 5G range according to her map and I need to downgrade my package to 4G, This was not an acceptable resolution and I insisted to know what changed as I was always able to connect to the 5G towers in my area without any difficulty before. The Agent then agreed to escalate my issue to the network team, this was last week Wednesday with no feedback or resolution. Just to be clear on the towers, I have the 5G Premium unlimited package and have had it for the past two years+. I got speeds of between 120 - 250MBPS downloads from the 5G towers in my area, 4G would not be able to deliver those speeds proving that I was connecting to the 5G towers. I am out of words, the past two years I have been telling people about Rain and how if you understand their service, they are great, I feel like phoning every person now and say I was a fool, and they should not believe me anymore.