Absolutely awful service

I am writing this with so much disappointment. I joined Rain in 2020 for 5G home Wifi. Their service would get very weak during rainy days. I didn't really mind this so I continued using their service.

In September there was a certain company connecting our area to fiber connections. So I called rain to cancel (in September). I was told that my account would be canceled by the 1st of October. They assured me that I won't be debited. To my surprise, a debit went through in October (half of the prepaid I used to pay).

I did not query it. Another debit went through on the 1st of November and I called to query it and asked for a refund. I received a ref number. 14 days later, I still had not received my refund. I called to follow-up and I was told that my query was still on the queue. I was promised that this issue would be escalated. Five days later, still have not received both my refund or any sort of communication. Considering that they have two simcards, I've decided that I won't even bother to use them because their service is horrible and it seems as if they don't really care about me as a customer.