Absolutely appalling service!!!

on 2nd April 2021, I tried to contact Rain. Spent 50 minutes holding on and being transferred from one department to another but I keep finding myself at the main menu. All I wanted to do was sort out payment but none of the so-called "efficient" staff could help me. What a bunch of pathetic employees. Its just a matter of transferring me from one department to another and then holding on the line for at least 15 minutes at a time.