Absolutely appalling service – avoid Rain at all costs!

I have been *****ulently billed SIX times – R625 each time – by Rain, and not a single person seems remotely interested in resolving the issue. Their internet service is unbearably slow, but even worse is their blatant disregard for customer support. Every time you reach out, you're met with the same robotic, meaningless line: "Billing will call you." Spoiler: they never do.

I was forced to block my bank card just to stop them from helping themselves to my money like it's some sort of subscription ****. This is beyond poor service – it borders on theft.

Rain’s response to complaints is laughable and infuriating: “We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query, and we will be in touch to assist further.” This cookie-cutter reply is nothing more than a stalling tactic. There’s no follow-up, no resolution, and clearly, no accountability.

I’m done. I’m cancelling my account and demanding a full refund. I wouldn’t recommend Rain to my worst enemy. If you value your money, your time, or your sanity – stay far away.